Your chatbot, inbox and phone line don't share data — so customers repeat themselves and every agent starts from zero. ConvoMem is a neutral memory layer across all of them: it resolves identity across phone, email, chat and SMS into one profile, remembers durable facts (with brain-like decay), auto-detects buying signals and churn risk, and hands any agent — AI or human — a 5-second brief of the whole cross-channel story. One API — drops into Vapi/Retell/LiveKit or any stack.