Garry Tan

Cohere - See what your users are seeing, engage them with context.

Cohere lets you see exactly how users interact with your web app, and offer a helping hand if they need it – it’s like you’re sitting right next to your users.
With Cohere Replay, you can now get the seamless live Cohere experience, now retroactively.

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Rahul Sengottuvelu
🥦 Hello Product Hunt! 🥦 We’re super excited to share Cohere with you! It’s the easiest way to onboard and support users, allowing you to see what they’re doing in real-time, and guide them via Figma-like cursors, typing, and scrolling. We’ve seen the power of high-touch onboarding and support firsthand. During my time at Superhuman, I saw both evangelists and power users emerge from this process. With Cohere, you can guide users through your application — and when they’re not sure what to do, jump in and help them out. Since there is no setup involved, Cohere makes this process a breeze — you no longer have to ask your user to grant screenshare permissions, make them a meeting host or share embarrassing content from their desktop. You can see their screen with just a click on Cohere. 🐦 With bird’s eye view, you can see a live grid of active users on your site. This allows you to preemptively spot issues and correct them. Cohere is also easy to integrate — it takes 2 lines of code, and requires zero setup on the user’s end. Additionally, Cohere is: • Instantly responsive and pixel-perfect — by streaming the contents of the webpage instead of pixels on the screen, Cohere is fast and 10x more efficient. • Built with privacy in mind — since Cohere has a semantic understanding of your app, developers can block certain elements or menus on the page from showing up on Cohere. This prevents sensitive info from being shared, which isn’t possible with regular screenshare. We’re super excited to launch to the PH community, and we’d love to hear any feedback or answer any questions you might have. Would love to hear from you at founders@cohere.so, and try us out at https://cohere.so!
Dmitry Dubovik
@cohere @rags well done Rahul!
Garry Tan
I’ve said before, Cohere is the future of customer interactions. Whether you’re just building out your MVP or scaling your company, having the ability to help customers instantly and seamlessly can be the difference between successful customer retention or them walking out the door. With Replay, you can go back in time, view customer sessions, and uncover issues before they’re a problem vs. guessing. You'll understand how your customers are using your product by being able to see it retroactively. Cohere is the ultimate package for customer success.
Alexey Shashkov
@garrytan Hey Garry, did you use this personally?
Karim Atiyeh
I still can’t believe how quickly this team iterates. We’re big fans of Replay at Ramp. Replay has really helped us understand where our users are struggling so that we can optimize our most critical user flows.
Rahul Sengottuvelu
@karimatiyeh thank you so much for your support and kind words!
Lisa Han
Love the product - it helps you understand where visitors get confused and why they leave our site
Rahul Sengottuvelu
@lisa_han completely agree, thanks Lisa!
Vivek
I will try this product
Rahul Sengottuvelu
@vivekweb2013 thanks! Let me know how it goes!
Calvin M.
This looks like a great additional to an already awesome product! Great work team
Rahul Sengottuvelu
@calvin_m_ thanks Calvin!
Benoit Chambon
POWERFUL
Rahul Sengottuvelu
@benoit_chambon thank you!
Utsha Sarker
Congrats on the launch
Rahul Sengottuvelu
@utsha_sarker thanks Utsha!
Grant Shaddick
The rate you're shipping at ⚡️ 🤯 congrats again team!
Yunyu Lin
@9rantys Thanks Grant, appreciate your support!
Brooks Sime
The homepage is beautifully designed. I noticed there's a lot of focus on security. How long do you keep sessions and how do make sure Replay is just as secure as other features?
Yunyu Lin
@brooks_sime1 Definitely! Sessions are retained for 1 month by default, and we allow you to exclude sensitive elements and are also periodically undergo a SOC 2 audit. Check out the details here: https://cohere.so/security
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