We became clients in NYC.
The price is super confusing. We paid the subscription, but turns out there's not much included. Our laundry ended up being charged $50 on top of the subscription, and there was no dry cleaning, just laundry. We still don't understand how the pricing works and what is included and not included in the membership.
Also, not related by annoying, one of my wife's favorite blouse has gone missing and they can't find it.
@tomharari@cleanly So My wife has been dealing with it, and it was frustrating.
Your support confirms that there is no such thing as an unlimited plan.
Here is their answer:
"I apologize for the confusion and any miscommunication. Signing up for Cleanly Reserve gives you added perks on each order such as free delivery, percentage off of each order, free hang dry items, and a given amount of free last minute cancellations. Unfortunately, it does make each order you place free of charge. "
I suppose "Unfortunately, it does" was meant to say "Unfortunately, it doesn't"
Anyway, either you're advertising a service as unlimited without actually doing it, or your support has no idea what you're selling.
We still don't know as the support didn't provide any details (they only answered after we asked 3 times)
@mager we love postmates but our fleet of Valets are part of the magic that makes Cleanly work
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It would be really awesome if you didn't make someone sign up for the service before they can see it's not available in DFW. Ridiculous.
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Start your own Laundry Venture with on-demand Uber for Laundry service app like Washio, Mulberrys and FlyCleaners. Start your Startup with Pre Build Clone app
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