AWS
AWS offers reliable, scalable, and inexpensive cloud.
Start new thread

Amazon Connect - A self-service, cloud-based call center 📞

by•

Add a comment

Replies

Best
Very Smart move for Salesforce with their new AI product Einstein and Amzn connect integration :
Curious to see how this will stack up to Twilio. Twilio has been in the telephony game for a long time now.
I was thinking it seemed similar to Twilio's Task Routing:
Anyone know if an inbound customer call can be router to a physical VoIP softphone (ie to an externally sip address)?
Generally speaking, yes that's possible.
Great thanks. I've looked through the docs and can't find anything regarding forwarding to an external sip address - do you have a link for this? Thanks
Rerouting calls in this way is quite common. The call forwarding documentation may not discern among the different types of external phones. (Apologies if I'm missing the aim of your inquiry.)
Finally it launches! Will be interesting to see adoption amongst smb e-commerce and and b2c organizations compared to Zendesk Voice or Talkdesk. The two primary call center choices for teams 1-50 agents. This likely is aimed more toward the enterprise market but given the pricing scheme and the as yet to be seen admin complexity, might make inroads on the low end. My guess is that this will be disruptive for enterprise and BPO orgs that run call centers for major consumer brands, insurance, phone carriers, etc. Buy the out of the box simplicity with access to productized advanced features from Talkdesk will keep it as the leading option for small to mid size.
🖖 Congrats! Added to:
If you like Amazon Connect but need more features have a look at
First
Previous
12