Cold calls are the worst. 😡
But more seriously, this will be super useful for people building and scaling businesses, through outbound calls or inbound support inquiries. Phone is still the preferred way to communicate for many people and use cases.
P.S. Download Truecaller to avoid telemarketers.
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@rrhoover You have no idea. Every company that has customers spends $1-10 for every $100 of revenue they bring in. Most Customer Engagement Management (CEM) platforms are ugly enterprise systems. This is big.
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@rrhoover Truecaller downloads your numbers and makes them public on their website...
I would love to hear from anyone on PH that has used a call center approach to grow their business and hear how well it worked.
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@thesiskar We tried this approach two years ago. The question we wanted answering was: "If more people knew we existed, would that result in business for us?"
We worked with a cold calling company on a one month campaign, calling 60% of a good, solid, list. We achieved five leads, one of which turned into substantial business.
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@thesiskar I have helped businesses test & deploy calling teams of 4 to 400+ for sales, support, customer success, collections, etc. Thousand foot view: test to verify & build process at HQ for longer than seems necessary. Assume results in call center will be terrible at beginning. Treat call center staff as second only to your own team: listen to input, celebrate wins. Call center that drives meaningful growth is one where you build meaningful relationship: not going to be dirt cheap, not a "fix it and forget it." For the right firm at the right growth stage, though, it can be remarkable.
The most interesting I see in this launch is the pay as you go price model versus per seat/user pricing which is the rule on this huge and fragmented market. Feature wise you don't need to choose Amazon Connect to bring AI and NLP to your contact center. It's basically a great Twilio integration with a new pricing model.
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If you like Amazon Connect but need more features have a look at www.Dextr.Cloud. They can add email, SMS\Text and social along with dozens of new features immediately.
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