Ariglad YC W23
Auto Create & Update Knowledge Base Articles
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Ariglad - Auto create & update knowledge base articles

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Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Notion, Slack and more 🚀✨

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really interesting product - Never really though about this as a use case but the more I see it - the more value I can see it bringing to smaller level teams who don't always have the chance to iterate their docs (specifically for teams building in public) I am curious - oftentimes I offer different insight to folks (legacy offerings / contest winners getting multi year software access etc) - How does the AI train / differentiate between what is safeguarded info VS value add at a macro level? I am sure there are a ton of ways but how do you typically handle this objection?
Maker
Thanks so much Daniel for the great question and insights! The AI will generally use a variety of methods to safeguard against this, such as cross-referencing, but ultimately the suggested changes Ariglad makes goes through a review process before it's published. This ensures that all the published changes are indeed relevant at all times :)
Interesting!
Congrats on the launch! That will be great way for providing customers with "self-service" support and reduce the number of tickets. Loved that!
Maker
Thank you so much Narmina! We're definitely very excited as well - we really appreciate your support and please let us know if we can help with anything!
Great job by you guys, gratz on this wonderful launch
Maker
Thank you for the kind words, we're so excited to have gotten so much traction on our launch! Grateful for this community :)
Powerful use case! Any integration with Salesforce, Intercom, or Jira Confluence in the roadmap?
Maker
Absolutely, we already integrate with Confluence and the others are on the roadmap. Thanks for your question and we appreciate your support! :)
That's awesome! You should definitely post a list on your website.
All the best for the launch
Maker
Thanks so much Tanmay!
Congrats on the launch !! Literally just this morning I was frustrated by outdated help center docs for a new product I’ve been using, so I’m *very* excited to see more companies adopt this!!
Maker
Well that is a handy coincidence! Maybe send them a link to Ariglad so they know there's a solution out there ;) But seriously - thanks for the amazing support!
Maker
Thanks so much Chine! We love hearing stories like this now as it shows what a universal problem it is 😊 We’re excited to start solving it one article at a time!
Should the subject matter of the articles be uniform?
Maker
Very good question - in the sandbox they are the same because it's just an example account, but in reality the subject matters will differ depending on the subject matters of your existing help center. Let us know if you have any other questions!
💎 Pixel perfection
The product is great; the team behind it is even better! Ariglad's AI-powered knowledge base has been a game-changer for our business. It automatically updates and creates articles by analyzing support tickets, ensuring our information is always relevant and up-to-date. This has drastically reduced the workload on our support team and our clients are blown away! The seamless integration with our existing tools has made the transition smooth and effortless. Highly recommend for any business looking to enhance their support operations!
Maker
Wow this is such a kind comment Andrew! It's been amazing working with you and it's been awesome to see how well this pain point aligns with what your team is aiming to solve. Thanks so much for the support!
Seems like an awesome tool!!
Maker
Thank you Atul! We definitely think so :) We appreciate your support
Great team building a great product. Great solution the team is building that automates a lot of manual burden. So much more efficiency with AI !
Maker
Making us blush, Alex! Thank you :)
Maker
Absolutely! AI is such a game changer for tools like this - we’re excited to bring it to life 😊
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