AIRA - AR service helping the visually impaired navigate

AIRA uses augmented reality to connect people who are blind or low vision to a trained professional agent who is dedicated to further enhancing their everyday experience – completely hands-free assistance at the touch of a button.

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This sounds like a great service mixing technology and human assistance to help those who are visually impaired to navigate certain situations in life.
Very similar to , an app that connects visually impaired people see by connecting them with another person in real-time. I'm curious how responsive the agents are on Aira.