NINA
Guide users step by step inside your product.
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NINA - Guide users step by step inside your product.

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NINA lives inside your product and helps users exactly where they get stuck. They ask “How do I…?” by voice or text, and NINA guides them step by step on the live interface before they open a ticket, search documentation, or message support. It is not a scripted tour, chatbot, or FAQ. NINA is built for B2B SaaS teams still relying on onboarding calls, product videos, Slack channels, and repeated support answers.

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Maker
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I used to work as a Product Manager. Half my week went to the same questions: "How do I do this?" "Where is that?"

We did what every SaaS team does - videos, documentation, a help center, Chatbot. Users still asked. Videos cannot answer back and show them in real time.

NINA is the fix we wanted. It lives inside your product and answers users where they get stuck, by voice or text, guiding them step by step on the your product UI in real time.

And when you update your product, NINA keeps its guidance current. No re-recording walkthroughs after every release.

Setup is honest, not magic:

  • Install the SDK and match NINA to your brand (about 10 minutes),

  • Upload your docs (answers start immediately),

  • Record your top workflows

The difference from your Looms: a video cannot answer back. NINA can.

Built for B2B SaaS teams running onboarding calls, supporting users in Slack or Discord, and maintaining tutorials nobody watches twice.

NINA is built by our team at AgenQ. Ask me anything I'll be here all day.

Congrats on the launch!
Guiding users inside the application is crucial for them to adopt it.

P.S:
I have built a livedemo for NINA, feel free to check it out

Maker

 Thanks, George! Really appreciate the support.

I checked out the LiveDemo. It's a nice way for people to explore NINA before trying it themselves. Thanks for putting it together and sharing it here.

Hunter

It's an honor to hunt NINA here on PH, because I truly believe in its value proposition.

Many powerful softwares have no clear first starting points.
And NINA doesn't answer with steps. She walks users through them.

NINA guides users through real workflows inside your software, no training calls, no videos, no support tickets.

If resonates, help them by supporting their launch!!!

Congratulations 🎊 👏 💐 🥳

Maker

 Thank you, Madalina! We really appreciate the support. 🙌

How do you get the context for the app? Do you feed some initial data and also monitor for changes?
Does your Agent hallucinate?

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Maker

   Great questions.

NINA gets context from three sources: your product documentation, the workflows you train and approve, and the live product interface through our SDK.

So yes, there is some initial setup: you upload the docs and train the key workflows. After that, NINA reads the live interface, so when labels, buttons, or screens change, it can stay aligned with the current UI. For larger workflow changes, the admin can review and update the guidance.

On hallucination: no AI system is completely immune, so we do not let NINA freely guess. Answers are grounded in the company’s approved documentation and workflows. For guided actions, it only uses approved paths and the elements available on the live screen. When it does not have enough confidence, it should say it does not know rather than inventing an answer.

This is exactly the bottleneck most new SaaS products keep running into. Onboarding is still our biggest time sink. Docs and tutorial videos only get you so far when someone's actually stuck mid-flow and just wants an answer right there.

Congrats on the launch, looking forward to seeing how far this can take our onboarding.

Two questions:

  • Any plans for Google sign-in, or is it staying limited to Slack/Microsoft Teams for now?

  • Can we swap the narrator voice for our own, so it matches our brand instead of sounding generic?

Maker

 Thanks, Ozan, you described the problem exactly.

The hardest part is when a user is already mid-flow and needs help immediately.

NINA is not limited to Slack or Microsoft Teams. We support enterprise SSO through OAuth2 and SAML, and Google sign-in can be enabled through that setup.

And yes, the voice tone and personality and even face , can be customized to match your brand. You can configure NINA’s voice, name, and visual identity instead of using the same generic narrator for every product.

Congratulations on the launch! One thing I'm curious about: how does NINA handle situations where the UI changes frequently, such as products that ship updates every week? Does it automatically adapt, or does the team need to retrain workflows?