... support agents" Comment from Rajiv Ayyangar(@rajiv_ayyangar): @valerijs_boguckis  it's clear what it does but...who's it for? this is pretty easy to do with the general models these days. What's the advantage vs. many other tools that do this? Comment from Ash Alwi(@ash_alwi): Here is mine: Qualitative Research, Backed by Evidence Comment from Valerijs Boguckis(@valerijs_boguckis): @rajiv_ayyangar  TextSniper