... ticket creation to be automated as much as possible. It would be great to have a help center (documentation), too, as a part of the offering. I've looked at a few products; these stand out to me: @Intercom - Seems to be still the industry standard, but rather expensive and requires both Linear plan upgrade + Intercom

... last startup we just couldn t keep up with support. we tried every chatbot out there. they all felt robotic. customers hated it. hiring more people was too slow + too $$$ so we put together this ai chatbot (think intercom fin but deeper) that trains on your old tickets, learns your tone, doesn t hallucinate , and can actually answer stuff like a real support rep. here s the thing though even when it works, founders get nervous about letting AI talk ... ... Comment from Edward Look(@edlook): I think the trust has to be built over time. Maybe a "human approval" step for the AI-drafted responses could be the bridge. Comment from Rohid(@rohid): @bdzhel  Great, now we are competitors

... launched: Vybescript it's like GitHub, but for marketing content. I got tired of rewriting the same customer campaign over and over. Different tools, different tweaks, and no idea where the final version lived. Notion? Google Docs? An old Intercom draft I forgot about? Even with AI tools, staying consistent was still a mess. So I built Vybescript a central brain for your marketing content that actually works across channels. It s not just an AI writing assistant ... ... your content source of truth, with reuse and orchestration built in. One prompt fully-formed, on-brand campaigns Auto-logs everything you create Search, tag, and reuse past campaigns Keeps AI true to your voice and structure Creates emails, Intercom

... cofounder at Crowd. We started Crowd as a user research and customer feedback tool. But every founder I talked to had the same frustrating setup: Google Analytics for traffic, Hotjar for recordings, Typeform for surveys, Mixpanel for events, Intercom for support. Sound familiar? One product manager I spoke to at WebSummit told me she spent a full week investigating a 15% drop in trial conversions. A week. Jumping between 7 different tools, trying to connect the dots in spreadsheets, with ... ... instead We scrapped our original roadmap and rebuilt Crowd from scratch as a complete customer intelligence platform: User behavior tracking (replaces Mixpanel/GA) Session recordings & heatmaps (replaces Hotjar) Research studies & usability tests (replaces Maze/UserTesting) Live feedback collection (replaces Intercom

... shipping Bugs! Yes, but it s a feature, not a bug Your feedback from Zendesk, Intercom, Hubspot, Slack, Salesforce, and Freshdesk now automatically groups into a dedicated Bugs category. You ll quickly see your most frequently reported issues, along with deep-dive reports for easier debugging. Like other insights, you ll know how many users reported each bug, the revenue impact (if your data s connected), and can click through to see bug reports verbatim, in context. Also heads ... ... ongoing sync for these sources (Zendesk, Intercom

... manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming We had tried Fin in the past before the recent update (Fin 2.0?), and I ve been working on updating our help articles to make Fin work better whenever I have time. While Fin is a priority, I m also curious: What features have others first implemented that were most impactful ... ... your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort What s been the best way for you to get everything set up? Navigating the Intercom

... Many customer service tool have intergrated AI chatbots. Has anyone used zendesk, intercom or zohodesk how well do they work for you, and how much do they improved your service quality or efficiency ...