... This is garbage, it hung up on my mother" is rude and actionable. "Love the vision, excited to see where this goes!" is lovely and worth nothing. Second, the distinction that changed how we respond: hate at your product versus hate at your category. A lot of what looks like hostility toward us is not about us at all - it is people who object to the whole idea of software answering a phone. That is not a bug report ... ... channel, not a verdict on minimalist phone. The practical part is that you do not have to read them. Meta and Google both let you set a blocklist at the ad account level, the built in profanity filter