What app do you guys use for tracking users' bugs (product defect)?

Pierre Kraus
24 replies
I am looking for an app/software that helps to track issues/bugs opened by users in an an efficient way. Currently using nolt but I feel like there are better options that I'm not aware of. Appreciate the help! Pierre Edit: The goal is to be able for users to submit an issue but also to be able to check out the current open tickets, so they don't submit the same issue twice.

Replies

Johnny Fekete
making cool stuff for web and mobile
For bugs opened by users, I used Jira Service Desk 🐜 And for catching bugs in the code, Bugsnag or Sentry.
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Pierre Kraus
Business Analyst @Telios
@johnnyfekete Thanks! I'll check Jira Service Desk out. For catching bugs I use Debugtron.
Pierre Kraus
Business Analyst @Telios
@johnnyfekete For Jira Service Desk, how do users know if the same bug/issue is already open or not?
Jose Eduardo Saura
Frontend @weareStooa - Digital Products
Alina Ihnatiuk
Social Media Marketing πŸ‡ΊπŸ‡¦ - πŸ‡΅πŸ‡± - πŸ‡·πŸ‡Ί - πŸ‡ΊπŸ‡Έ
BugHerd
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Pierre Kraus
Business Analyst @Telios
@antonovna Thanks! Will check it out.
Ira GI
Technology girl, software development
In fact, there are a lot of good applications. But I only used BugHerd.
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Pierre Kraus
Business Analyst @Telios
@ira_gi Thanks! What are the other apps you have in mind?
Debajit Sarkar
Subject Matter Expert: AI & Defense
The apps that I've found to be helpful for tracking bugs are (in no particular order): 1. Backlog 2. Bugherd 3. Userback
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Pierre Kraus
Business Analyst @Telios
@dsarkar Thanks!
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Youri Nelson
Co-Founder of Telios.io
Anyone has app that are best suited for electron apps? aka that don't require an overlay on the app.
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Ashit Vora
Co-founder at RaftLabs
Asana for internal bug tracking & project management.
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Pierre Kraus
Business Analyst @Telios
@ashitvora Thanks for the suggestion!
Vian Trinh
CGO @ FoxEcom
We use Canny! Seems solid to track bugs opened by users. It does the job well in communicating about our roadmap plan and changelog too :)
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Pierre Kraus
Business Analyst @Telios
@vianingrowth Intesresting, I will definitely check it out! Thanks!
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Tim Adair
Product. Growth. Builder.
Could use Intercom to capture customer feedback and push it to a bug or product management app. Depends if you're looking to enable end users to submit bugs or internal teams.
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Pierre Kraus
Business Analyst @Telios
@tim_adair I like it, thanks a lot!
Ismail Reida
Triplancost co-founder.
What about using logs? you can track issues/bugs before the user opens a ticket ;) I use datadog for logging for my project https://triplancost.com and for sure I'm very happy with that
Maciej Cupial
Bootstrapping calendesk.com πŸ“…
I use Bugsnag, it's free for the start.
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Felix Exner
Product Manager of Appsedia
In addition to the other responses, if you have already created an online community, it helps to analyze your communities communication to track the issues they are talking about. Not all issues/bugs are trackable via tracking software or are reported by users. We built an analytics tool called Appsedia to simplify that process. Let me know if you'd like to see a quick demo.
Farhan Kabir
Hello Hunters! So glad to see you here!
I use Hotjar! It's quite efficient tracking the heatmaps
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Hayat Xo
blogger
i am also working on a st courier site. visit my blog to know about tracking.
angel numb
computer geek
There are a lot of ways to cater this. If its a courier tracking website like st courier tracking then you can use clarity or users sessions recordings. You will know exactly whats the issue. Moreover sort the recordings w.r.t user time, the more time user stayed on your site means he didnt accomplish what was he looking for. This indicates issues. Now go and uncheck "skip inactivity" and watch the full recording. Hopefully you will find a lot of issues which were hidden and your user were facing.
Colleen Camacho
engineer
There are a lot of ways to cater this. If its a courier tracking website like marathe agency courier tracking number then you can use clarity or users sessions recordings. You will know exactly whats the issue. Moreover sort the recordings w.r.t user time, the more time user stayed on your site means he didnt accomplish what was he looking for. This indicates issues. Now go and uncheck "skip inactivity" and watch the full recording. Hopefully you will find a lot of issues which were hidden and your user were facing.