What are your favourite customer service tools?And why?

I know which ones are the best and most effective ;)

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Like any modern business, we are dependent on a handful of customer service tools to offer robust support to our customers. Here is a small list of tools we use on a daily basis: Customer Service: ProProfs Help Desk(https://www.proprofsdesk.com/) Website Experience & User Feedback: Qualaroo(https://qualaroo.com/) Social Media Support: Buffer(https://buffer.com/)