@usama_khalid mostly, everyone is still using emails, but all the questions we try to solve in telegram
Like we make special chats for every client where they may ask q get documents etc...
We mostly do it after we signed the contract, but I know a lot of companies which do it before the sign
We just happen to have our own sales engagement platform - Reply 2.0 as well as a sales communication app Reply Now So our choice of tools is pretty obvious :D
Although, all the bias aside, the tools are very convenient and helps you stay in touch with your prospects across a number of channels, from email to social and messengers.