3 Alternatives to Kayako Messenger
Chinmayee Mishra- Community Specialist @ ZohoHey Gian, I think Zoho Desk would fit your needs and here’s why: Multi-channel: Zoho Desk lets you manage customer conversations on a single screen, whether they came in from email, phone, social media, or your website. Automation: It can assign tickets to agents based on their availability or some specific conditions. After that, it looks at the contex… See more
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SifteryThe inspiration to build Zoho Desk came from within. At Zoho, we deal with over 25 million users and their tickets often required collaboration between people from sales, marketing and engineering - all separated by distance - different buildings, cities or even continents.
Naya Moss- Founder of Culturefiy and FrauvisZendesk is really great but very expensive. For small startups or small, it teams it may be overpriced. But otherwise has one of the best automation, workflows, and integrations. I do have to say, this is where price comes into effect. The onboarding, documentation, training videos are honestly the best in class. If you plan to use Zendesk for a non-technic… See more