What do people think of Helpdesk by LabiDesk?
The community submitted 51 reviews to tell us what they like about Helpdesk by LabiDesk, what Helpdesk by LabiDesk can do better, and more.
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3.2/5All time (6 reviews)
1/5Recently (0 reviews)
WORST CUSTOMER SUPPORT EVER!!!! DO NOT BUY THIS SOFTWARE. I signed up for this product through appsumo and I wasted my money. Not only does the product have glitches but their customer support is horrible. I tried to get them to activate all 3 appsumo deals that I purchased but they were not responding to me. I tried emailing them since FEBRUARY then I tried messaging them on appsumo then I went on the website and contacted them in chat on the website and they said the issue would be resolved within 24 hours. I decided to give them the 24 hours and then the next day I came back and I see that my password for some reason was not working so I went to reset my password and it tells me that there is no account with that email?!?!?!? They must have deleted my account! I am so frustrated with this company.
Recommended this product
Review of Customer Service Tips by LabiDesk
Great thing that will definitely boost our customer service team productivity! We have implemented a couple of things and lots of improvements are planned for the next days, but we have already seen the result! Much better processes and handling support inquiries faster and better. Totally recommended!
Does not recommend this product
Incredibly buggy software and the WORST support in the world. I used to get a reply weeks later, now not at all. But You better believe I get all the reminder emails about the lifetime deal. You get what you pay for.
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