Hello makers, I am new to PH! I had a good time in tech for 20 years from engineer to senior leader. This year I've decided to take a break when my previous employer laid off my peers and my entire Engineering team. I felt I couldn't keep quiet after seeing how layoffs and burnout impacted our lives.
Instead of jumping into another job, I chose to build Glowstep.io - a space to help tech professionals reinvent their careers after setbacks. To rebuild confidence, clarity, and community. One step at a time. We had done user interviews, workshops, events and now we are now preparing for the launch of our first software MVP. Exciting but also scary!
Most people think users choose products based on features or price. In reality, support decides who stays.
A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.
Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.
Most people think users choose products based on features or price. In reality, support decides who stays.
A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.
Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.
Today, I read 2 messages that are contradictory in nature, and it seems like one branch is rebelling against the other.
Meta and other big tech companies are replacing human workers with AI.
Heineken, Aerie, Polaroid, and even Cadbury are riding the anti-AI wave, mocking Big Tech and positioning human-made creativity as the ultimate authenticity flex.
How do you think that these pro and anti streams can affect the evolution of AI and our perception of its use?
On Product Hunt, I can see many people launching their products using "vibe-coding tools" like @Lovable , @bolt.new , or@Replit
I reckon many people who created something with them are usually developers who didn't have enough time for building a side idea before, but with AI, they could make it happen.