Zombie Loyalists

Using Great Service to Create Rabid Fans

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Using Great Service to Create Rabid Fans

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Launch tags:Tech

Launch Team

Customer.ioAutomate Messaging Everywhere — Startups Get 12 Months Free

Promoted

Product Hunt

Congrats on the launch, @petershankman! I know this is a very open-ended question but why did you write this?

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11yr ago

Faster Than Normal: The Getting Up Early Episode

Maker

@rrhoover Honestly? I'm sick of crap customer service. The economy of the the next fifty years is going to be driven by customer service - Why not give your company a fighting chance to survive it?

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11yr ago

@rrhoover @petershankman So in a tech focused modern world, being human is the real business edge? Who knew. =)

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11yr ago

GrowthHackers

@petershankman Can you talk more about what's different in this book vs your last customer service book (which is awesome btw)? Thanks!

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11yr ago

Faster Than Normal: The Getting Up Early Episode

Maker

@anujadhiya Sure - This one is very much about specific, on-the-ground-right-now things you can do to turn your business into customer service powerhouses, as opposed to NCFF, which focused on high-level companies and how big global changes improved their company as a whole.

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11yr ago

Great book on customer service. It doesn't have to be hard, it can actually be fun. (And a profit center.)

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11yr ago

I just interviewed @petershankman yesterday for Startup Book Buzz. That'll be going out in a couple of hours. Book was a great read, and Peter was fun to talk to about it.

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11yr ago

Heap

After reading the sample, I bought this on iBooks. It's great so far, but I'd really like to read a Customer Success book by @rrhoover!

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11yr ago

Faster Than Normal: The Getting Up Early Episode

Maker

Live on Amazon today: http://amzn.to/18p5WLy

Report

11yr ago

Brilliant book. Survive zombies AND improve your business. Best customer service book I've read.

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11yr ago

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Reviews

Product Hunt

Congrats on the launch, @petershankman! I know this is a very open-ended question but why did you write this?

Report

11yr ago

Faster Than Normal: The Getting Up Early Episode

Maker

@rrhoover Honestly? I'm sick of crap customer service. The economy of the the next fifty years is going to be driven by customer service - Why not give your company a fighting chance to survive it?

Report

11yr ago

@rrhoover @petershankman So in a tech focused modern world, being human is the real business edge? Who knew. =)

Report

11yr ago

GrowthHackers

@petershankman Can you talk more about what's different in this book vs your last customer service book (which is awesome btw)? Thanks!

Report

11yr ago

Faster Than Normal: The Getting Up Early Episode

Maker

Report

11yr ago

Great book on customer service. It doesn't have to be hard, it can actually be fun. (And a profit center.)

Report

11yr ago

I just interviewed @petershankman yesterday for Startup Book Buzz. That'll be going out in a couple of hours. Book was a great read, and Peter was fun to talk to about it.

Report

11yr ago

Heap

After reading the sample, I bought this on iBooks. It's great so far, but I'd really like to read a Customer Success book by @rrhoover!

Report

11yr ago

Faster Than Normal: The Getting Up Early Episode

Maker

Live on Amazon today: http://amzn.to/18p5WLy

Report

11yr ago

Brilliant book. Survive zombies AND improve your business. Best customer service book I've read.