@rrhoover Honestly? I'm sick of crap customer service. The economy of the the next fifty years is going to be driven by customer service - Why not give your company a fighting chance to survive it?
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@rrhoover@petershankman So in a tech focused modern world, being human is the real business edge? Who knew. =)
Brilliant book. Survive zombies AND improve your business. Best customer service book I've read.
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Great book on customer service. It doesn't have to be hard, it can actually be fun. (And a profit center.)
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I just interviewed @petershankman yesterday for Startup Book Buzz. That'll be going out in a couple of hours. Book was a great read, and Peter was fun to talk to about it.
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Faster Than Normal: The Getting Up Early Episode
Faster Than Normal: The Getting Up Early Episode
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