Launching today
Zinley
Your Personal AI Representative for calls, email, and tasks
453 followers
Your Personal AI Representative for calls, email, and tasks
453 followers
Most AI waits inside a chat. Zinley is reachable by you and the people around you. With its own phone number and email, it answers calls, handles email, books things, and gets work done within your rules. It remembers your people and relationships, then reports back in your language. Not another chatbot. A second you that shows up.
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Zinley
Hey Product Hunt 👋
Maker here.
Most AI waits in a chat box. We built the opposite.
Zinley is your personal extension — own phone number, email, and computer. It answers calls, handles email, books stuff, follows up, and gets work done inside your rules. Remembers your people. Reports back in your language.
Not another chatbot. We extend you so the people around you can actually reach “you” when you’re busy.
Curious what you’d hand off first — and what would make you trust an AI with your number and inbox.
Here all day. Roast us.
— Khoi + team
@kn1026 Handing calls and email to an AI rep is the nervous part from the buyer side, one weird reply to a prospect and the trust is gone. Where do you draw the line on what it does autonomously versus flags for you? I'd trust it fast on scheduling, slowly on anything that sounds like a commitment.
Zinley
@kn1026 @artem_fedorovich Yes we try to from knowledge of the people and knowledge of us, Zinley understands what kind of the information it can disclose or automated. For the type of information that Zinley aren't sure or aren't sure owner would want to disclose, Zinley will reach back to the user to get confirmation. And since Zinley has the capabilities to call and email itself, it is than able to autonomously reach back and talk to the user with the correct information from the owner
the caller-ID angle is what worries me more than prompt injection - if part of how Zinley decides "is this a known relationship" leans on caller ID or the from-address, both are trivially spoofable. someone who's done a bit of recon on you (knows your assistant's name, knows a real contact's number) could call in pretending to be that trusted contact and get bumped into the more autonomous tier before Zinley ever has to guess anything risky. is there any out-of-band verification for "this really is the person Zinley thinks it is," or does trust level still ultimately trace back to caller ID/email address matching a stored contact?
Zinley
@galdayan Hi, yes actually Zinley when talking to the user actively review if there is anything weird about what they are saying: Are they probing private things? Are they asking stuff that aren't consistent with what Zinley know about that person? The understanding of the people help us not just make the conversation more proactive but also make Zinley able to detect, flag and close off these situations where the caller doesn't seem to be genuine or consistent with Zinley knowledge of them.
@some4254 that covers content-level weirdness, but doesn't quite answer the identity question - if the conversation itself is consistent (caller knows the right names, right context) because someone actually did their homework, would Zinley still fall back to caller-ID/email as the trust signal? that's the part that'd worry me for anything above low-stakes tasks.
the boundary question above got answered in terms of actions. who is asking, what permissions, whether it creates a new commitment. what that does not cover is the assertions.
is minh free on thursday. did he agree to the earlier price. has he seen my email. none of those create a commitment and all of them pass a permission check, but a wrong answer is a statement of fact about you that the other person then acts on. the risk sits in what it claims about you, not in what it does.
we run voice agents on the support side and the pattern is the same there, the wrong answer never sounds wrong. a call makes it harder, because there is no undo and no re-reading. in email a wrong sentence sits in the thread and you can correct it. on a call the other person hangs up with a belief and you never find out which one they left with.
so the thing i would want tuned is not the autonomy slider, it is what it is allowed to say when it does not know. "he has not told me" is fine. inferring from history that you probably agreed is where it goes wrong, and it will sound equally confident either way.
what does ming say today when someone asks a direct question about you that it has no record of?
Zinley
@jernej_jan_kocica We know that when AI is representative, truth becomes ever increasingly important. Thus, for the kind of information about the owner that Zinley doesn't know, Zinley will directly inform the caller that it will check with the user on that knowledge and send a follow up notfication/ email to us to confirm these details after the call. These are specifically the type of situations where Zinley should hand off the questions to the owner to follow up later rather than just trying to answer everything directly on the call :>
@some4254 that is the right shape, and the second half of it is the part i would watch. "i will check with him and come back to you" is itself a promise made in your name, so the call now ends with an open commitment instead of a wrong answer.
better trade, but only if something closes it. a notification you can swipe away and a real open item look identical to the caller, and from their side a follow up that never arrives is worse than being told you did not know.
does that follow up exist as something with a state on it, or is it a nudge in your inbox?
Zinley
@some4254 @jernej_jan_kocica yeah that’s the failure mode. “I’ll check” with nothing behind it is worse than just saying you don’t know.
It’s a real open item with state — shows up in Overview, stays open until you answer, then Zinley actually calls/emails them back. Not a swipe-away ping.
Congratulations on your launch. From a fellow founder's perspective, it must be an incredible amount of work and hours of coding to bring the world an "AI secretary" to answer calls and emails. I have a few questions about privacy as I could not find your privacy policy. Do you give consent (disclaimers) to callers that conversation is being recorded? What is your solution to a single source of compromise since zinley gets deep access to email clients? and finally zinley booking things, sending emails, and answering calls autonomously means mistakes may be unchecked or possibly prompt-injection manipulation attacks are likely; what guardrails/audit trail exist for irreversible actions?
Zinley
@richatsealedvault Appreciate the founder questions — these are the right ones.
Privacy policy: zinley.com/privacy (we’ll surface it clearer on the PH page too).
On calls: Zinley discloses it’s an AI rep at the start. Recording/consent follows your settings + local rules — we don’t silently record and ship transcripts around.
Email: least privilege + scoped access, not “own your whole life forever.” Revoke anytime. We’re not a black box sitting on full mailbox keys with no controls.
Irreversible actions (send, book, pay, outbound call): confirm-first by default, full action log, and human-in-the-loop when it’s outside your rules or confidence is low. Prompt-injection is a real threat model for us — untrusted email/call content can’t freely authorize external side effects.
Happy to go deeper on any of these.
The "people call it, not your personal line" framing is a good trust argument, but it cuts both ways. When Zinley answers a call, does the person on the other end get told upfront they're talking to an AI, or does it just present itself as reachable the way you would be? A few US states already require that disclosure for AI phone agents, worth having a clear answer to that before launch rather than after.
Zinley
@raffay_sajjad Yes. Zinley discloses this at the start of the call. For example: “Hi, you’ve reached Minh’s line. I’m Ming, Minh’s AI representative.”
Zinley has its own name, email and phone number, and thus it doesn't have to pretend to be you but rather show up as your AI representative. The goal is to represent you clearly and transparently, while still making the interaction feel natural :>
Zinley
@raffay_sajjad Yes. Zinley discloses upfront. Example: “Hi, you’ve reached Minh’s line. I’m Ming, Minh’s AI representative.”
It has its own name, email, and number — so it doesn’t pretend to be you. It shows up as your AI rep, clearly and transparently, while still keeping the call natural.
Loomal
Congrats on the launch. Is there an analytics dashboard showing which tasks Zinley saved you the most time on each week? That will help determine true value of the product.
Zinley
@krutiparekh16 Thank you, that’s a great suggestion. Today, Overview shows what Zinley handled, what’s still in motion, and where you need to step in. It doesn’t yet break that down into weekly time saved by task, but that would make the value much more highlighted. We’d love to explore a deeper analytics view around exactly this.
Zinley
@krutiparekh16 Thanks — solid suggestion. Overview already shows what Zinley handled, what’s still moving, and where you need to step in. It doesn’t break out weekly time-saved by task yet, but that would make the value way clearer. Deeper analytics on exactly this is high on our list.
Zinley
@jacob_sherwood Hi, we have various guardrails to make sure the number isn't doing anything nefarious/ suspicious and would shut them down really quick if they try to do something that it should not do.
Currently we support 1 active numbers but it is definitely in the pipeline the plan to expand this to a sort of multi-profile thing where each profile can have their own numbers and emails.