What do people think of Zendesk?
The community submitted 72 reviews to tell
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3.9/5All time (25 reviews)
4/5
Recently (4 reviews)72 Reviews
Review of Zendesk for Startups
I spend some time playing around with it. Had it all set up but then decided to go with a far more basic tool. It's too complex for a startup. Sometimes simpler is better.
Zendesk has been instrumental in building our Knowledge Center. It's easy to set up, intuitive to navigate, and managing content is a breeze. But here's the catch: it's not cheap. Sure, it offers top-notch features and a seamless user experience, but the cost can be a hurdle, especially for smaller businesses. If you're ready to invest in quality, Zendesk is the way to go. Four stars because, well, premium features come with a premium price.
Zendesk can be challenging for some users due to its customer service responsiveness, with reports of days-long waits for support replies. The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.
Zendesk’s integration capabilities, flexibility, and feature depth allow me to be creative with how we’re using it.
We use Zendesk (https://simply-b2b.zendesk.com/h...) for our customer knowledge base. 100's of articles and everything is easier to understand and manage! Once a person signs up on https://simply-b2b.com - we send them a welcome email and a link to our zendesk hosted Help Centre
Zendesk used to be my go-to platform for 2.5 years—great analytics and reporting for Customer Experience KPIs.
I have used Zendesk for longer than I would like to confess - it's been beautiful to be part of a journey and see the product and brand grow.. both the buddha and Mikkel will be forever missed 💙
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