What do people think of Zendesk?
The community submitted 72 reviews to tell
us what they like about Zendesk, what Zendesk can do better, and
more.
What do you think about Zendesk?
Leave a rating or review for the community
3.9/5All time (25 reviews)
4/5
Recently (4 reviews)72 Reviews
Used at several companies. It is a default for customer support software when you start looking into what service you will use. Very easy to set up and use for even the smallest teams
Review of Zendesk for Startups
I spend some time playing around with it. Had it all set up but then decided to go with a far more basic tool. It's too complex for a startup. Sometimes simpler is better.
Zendesk can be challenging for some users due to its customer service responsiveness, with reports of days-long waits for support replies. The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.
Zendesk’s integration capabilities, flexibility, and feature depth allow me to be creative with how we’re using it.
Zendesk has been instrumental in building our Knowledge Center. It's easy to set up, intuitive to navigate, and managing content is a breeze. But here's the catch: it's not cheap. Sure, it offers top-notch features and a seamless user experience, but the cost can be a hurdle, especially for smaller businesses. If you're ready to invest in quality, Zendesk is the way to go. Four stars because, well, premium features come with a premium price.
We use Zendesk (https://simply-b2b.zendesk.com/h...) for our customer knowledge base. 100's of articles and everything is easier to understand and manage! Once a person signs up on https://simply-b2b.com - we send them a welcome email and a link to our zendesk hosted Help Centre
You might also like
Intercom
An AI-first customer support platform
Intelswift
Customer Service AI with Human Decision-making
BoldDesk
Automate customer support with power of AI & automations
Juphy
Unified Inbox For Support Teams
Help Scout
Manage customer experience with HelpScout
HelpCrunch
Modern live chat and email automation software.