Xence by Gaspar AI

Your Confluence chatbot guru on Jira SM support portal

5.0•5 reviews•

356 followers

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Instantly answer 50% of employee questions on Jira SM with AI - no humans needed! Introducing the first and only bot built for JSM that extracts accurate information from Confluence and crafts human-like responses.
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Xence gallery image
Xence gallery image
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Launch tags:Productivity•Artificial Intelligence•Bots
Launch Team
AppSignal
AppSignal
Built for dev teams, not Fortune 500s.
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What do you think? …

Marilena Nikou
Maker
📌
👋 Hey there Product Hunt community! An exciting day for us at Gaspar AI today as we are launching Xence, your Jira SM Support Sidekick! 🤖 🌟 Being AI and Jira enthusiasts and always on the hunt for increased efficiency in employee IT and HR support, we decided to develop a solution that will make the help desk operations and experiences effortless for everyone involved – employees and help desk teams alike. Whether you're an employee drowning in a sea of Confluence documents looking for answers or an IT agent tired of being the company's human FAQ, we hear you! It's high time you ditched the hours wasted on search quests and repeated Q&A marathons. So, are you ready to banish the Confluence document jungle and break free from the mundane routine? Say hello to Xence: our sassy, savvy ChatGPT-powered Chatbot, the first and only bot built natively for Jira SM. It can instantly answer 50% of employee questions on the Jira SM support portal without human intervention! Picture this: an employee logs into Jira SM and asks a question about the company’s HR policies. With the blink of an eye, our AI Chatbot dives headfirst into your Confluence knowledge base, grabs the juiciest nuggets of information, crafts, and delivers a response so human-like, you'll wonder if it's secretly been moonlighting as your colleague. 💥 Why Xence rocks your Jira SM world: ✅ Instant Answers: Our bot delivers solutions in the blink of an eye. ✅ Confluence Master: It doesn't just skim the surface – it dives deep into Confluence for the good stuff. ✅ Human-Like Magic: You'll think you're chatting with a real person. ✅ Seamless Conversations: Your employees will love the effortless interactions – no more tech-related headaches! Say "Adiós" to endless searches and "Hello!" to instant, spot-on solutions! Ready to elevate your Jira SM game? Try Xence AI today with our 15% discount (install it here https://marketplace.atlassian.co...) and let us know your feedback and experience. We’ll be here all day, so feel free to drop any comments, questions, or suggestions! Thank you for your support, you are Xence-tional! 🔥💪
Konok Nazmul
ReplyMind
This looks like a great solution! Have you considered integrating Xence with other support platforms apart from Jira SM?"
Marilena Nikou
Maker
@konok_nazmul yes! we actually have our Gaspar AI platform, which consists of a GPT-powered chatbot for Slack and MS Teams, that integrates will all major ITSM platforms, like ServiceNow, Ivanti, Freshservice, and more. Feel free to check it out here, looking forward to your feedback! https://www.gaspar.ai/
Konok Nazmul
ReplyMind
Thank you for sharing Gaspar AI and the integration with various ITSM platforms.
Daniel Feles
MindOne
@marilena_n Congrats on launching Xence - how it seamlessly melds with Jira SM to simplify help desk tasks is impressive! The instant, human-like responses can be a game changer, and I look forward to seeing how it works out! Good luck with the launch!
Marilena Nikou
Maker
@dfeles thank you very much for your great feedback and support! glad you like it!
Kas Szatylowicz
Lakera
Nice one! A question - assuming the chatbot is trained on a lot of internal data from Jira, is there any security risk of someone external getting access to things like product roadmap? :) Or do you protect against it somehow?
Marilena Nikou
Maker
@hey_its_kas thanks for your support Kas and your question! Each customer's data are separated from the other customers' data. Our chatbot has access only to your data. So info retrieval is based on each company's knowledge base, and with the help of chatGPT we find answers based on this customer's data. Hence they cannot be disclosed or manipulated. Moreover, we don't share all data with OpenAI, just the info that is needed for the specific query. In the future, we will also have our self-hosted LLMs for added security and privacy.
Sandra Djajic
Congratulations on todays launch @marilena_n and the whole team behind Xence 😊 Good job with the product, wishing you the best of luck 🙌🏼
Marilena Nikou
Maker
@sandradjajic thanks Sandra! I appreciate the support!
Darya Antonyuk
Blocks
Congrats on the launch, guys! Looks impressive! Does Gaspar learn on my info or how can I ensure it gives accurate results?
Marilena Nikou
Maker
@darya_antonyuk thanks Darya! yes Xence has access to your specific data, so the responses are crafted based on your internal repositories and knowledge base. This way, and with advanced dialog management skills and ChatGPT power, we ensure accurate responses
Kostas Kaldis
Maker
Been waiting for this one
Marilena Nikou
Maker
@kkldz me too!
Angelos Theofilatos
Maker
Really excited for Xence! Congrats to the team!
Marilena Nikou
Maker
Christos Karafeizis
Maker
Congrats everyone involved on this launch!
Marilena Nikou
Maker
@chriskar thank you! it's been a journey!
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