VoiceOps

The #1 AI platform for analyzing enterprise voice.

28 followers

The #1 AI platform for analyzing enterprise voice.

28 followers

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Team collaboration software

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AI Infrastructure Tools

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AI Voice Agents

VoiceOps is the AI coaching & training platform. Our platform offers one place to get visibility into sales calls and to provide coaching to reps. Our customers plug into VoiceOps and immediately have a world-class coaching infrastructure at their fingertips.

Launch tags:Analytics•Artificial Intelligence•Tech

Launch Team

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Product Hunt

This is a fascinating concept. In college I worked in a call center doing customer support and outbound sales (yes, I was one of those annoying guys). Management tracked our sales, call times, etc. and occasionally listened in on the call to evaluate how well we were doing. We had feedback to improve but it was infrequent and often not very actionable. VoiceOps is brilliant if it works. There's so much money and time being spent on (what you might perceive as old school) telemarketing and phone support. Improving peoples' performance by even 5% would have a major impact. @dariaevdo: How do you evaluate what works and ensure you're providing the right feedback to salespeople? Seems like a hard challenge considering sales isn't about the words you say, but often how you say them. Not a disclaimer: I know this sounds like I'm an investor but I have no stake in VoiceOps. I genuinely find it fascinating. 😊

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9yr ago

VoiceOps

Maker

@rrhoover Thanks Ryan! Our customers typically have short sales cycles, so the feedback loop for understanding how to properly adjust call behavior is pretty immediate. We're looking at a team's highest and lowest performers (and team averages) across a variety of core skills to understand what is most successful for that company. If your highest performer is asking 7 probing questions on a call and focuses on describing benefits instead of features, that's helpful information that we can share with managers and other sales reps. And you're right, sometimes it isn't about what you say, or even how, but when. We help show why the timing of a specific statement or question (like an upsell or close attempt) can change its effectiveness.

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9yr ago

StriveSDK for iOS

@rrhoover agreed, this is super interesting! Really hoping VoiceOps has a OkCupid style blog, I'd be curious to hear how high level features (i.e. Salesperson gender, accent, etc) affect sales in various industries🤓 (in addition to pitch-related insights)

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9yr ago

VoiceOps

Maker

@sebfeed @rrhoover we're actually working on that stay tuned 😁

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9yr ago

StriveSDK for iOS

@dariaevdo that's awesome, hmu when you have that 🙌🏽

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9yr ago

Congrats on the launch! This is an amazing product! There's so much money spent in sales optimization over email, and nothing in calls... And alls are way more effective for sales! What has been the biggest challenge while working on this? Best of luck and keep up the good work!

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9yr ago

VoiceOps

Maker

@pamevls Great question! The biggest challenge is making sure we're analyzing call content in a way that's actionable. There are a handful of other companies attempting to analyze calls, but very few are providing data that's clearly coachable and designed to help show longitudinal performance trends. The other thing we have to keep in mind is that Sales teams operate differently from one company to the next, so the output has to remain flexible while also holding true to a core set of beliefs for what makes a sales team successful.

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9yr ago

@Daria Regarding the machine learning mechanisms and behavior, can/are you accounting for biases such as gender bias? Meaning what phrasing and/or words work with different demographics. Interesting from even a sales perspective for companies to appeal across demographics

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9yr ago

@dawn_quaker hey Dawn, I'm afraid you got the wrong Daria here :)

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9yr ago

@daria apologies! meant for @dariaevdo @voiceops

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9yr ago

VoiceOps

Maker

@dawn_quaker great question, we aren't currently but it is on the roadmap

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9yr ago

Backchannel

Congrats on the launch! What are you seeing as the biggest benefits sales teams get from using VoiceOps?

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9yr ago

VoiceOps

Maker

@eriktorenberg Hi Erik, and thank you! It's an exciting day here :) 1. 80-90% less time spent by managers preparing for coaching or performance feedback 2. Improved buy-in from reps because there's transparent data into behavior and call trends 3. Increase in successful close attempts => increase in closed sales

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9yr ago

Pie

Nice product, congrats to the VoiceOps team. What sort of sales teams do you think could benefit most from VoiceOps? (EDIT: disclaimer I know the VoiceOps team and kind of knew the answer to this already, posted the question as thought would be a useful a public answer.)

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9yr ago

VoiceOps

Maker

@jacobtref Thanks Jacob! The teams that we're seeing benefit the most are ones that have a high velocity sales cycle. Our data allows for a very tight feedback loop, so companies with inside sales teams that typically close in a single call are able to see adjustments and improvements to their call performance much faster.

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9yr ago

AngelList

Product looks great! @dariaevdo What have you seen in terms of ROI or cost savings from your customers to date?

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9yr ago

VoiceOps

Maker

@leejacobs Thank you Lee! Copying what I shared with Erik here: 1. 80-90% less time spent by managers preparing for coaching or performance feedback 2. Improved buy-in from reps because there's transparent data into behavior and call trends 3. Increase in successful close attempts => increase in closed sales And check out some more customer stories on our website! https://voiceops.com/customers.html

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9yr ago

SlidesUp API

VoiceOps looks awesome! There have been a few related tools come up, but nothing as integrated and actionable for the purpose of selling. @dariaevdo do you think startup teams just getting started with sales could use this to help from the early days? (yep—that's our current situation 😉)

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9yr ago

VoiceOps

Maker

@kunalslab Thanks Kunal! VoiceOps helps teams understand and scale the most successful call behaviors to their entire team, so to that end, it's something almost any transactional sales team should benefit from using. We've found that teams with larger sales teams get the most benefit in terms of time saved, but one of our favorite (and most vocally supportive) customers is a small company with a team of less than 20.

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9yr ago

SlidesUp API

@dariaevdo Makes sense. I love this as it relates to creating a sales playbook. Mark Cranney describes it really well, especially in his a16z blog posts.

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9yr ago

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