Reviewers are overwhelmingly negative about Visible, describing unreliable service and a support system that often makes problems worse. The most common complaints are dropped calls, missing texts, weak or inconsistent data, app and account glitches, and long chat-only support loops with little resolution. Several users also report trouble with trials, cancellations, refunds, number transfers, and locked devices. A few people say coverage can be strong and Verizon-like in the right area, but even they note location matters; most say the low price does not make up for the hassle.
I'm absolutely disgusted with the amount of time it took me to sign up. This is a serious problem. I
Pros:At this point, not much.
Cons:Slow responses Annoying Waits
I made the switch and it has been COMPLETELY MISERABLE! Nothing but problems, and contacting customer service is an absolute nightmare... My typical text support wait is anywhere from 7-14 hours, then, you only have 4 minutes to respond or you're put back at the beginning of the line. The chat works similarly, but waits are still usually 1-4 hours where if you don't respond in 2 minutes, you're again put back at the beginning of the line. They're email support has been down since before I joined and just goes to an "unmonitored" email box, and of course, there is no phone support. at all. from a PHONE company (*facepalm*)
Pros:Only good thing is the price
Cons:Slow speeds Billing errors TERRIBLE customer service!