What do people think of Transak?
The community submitted 8 reviews to tell us what they like about Transak, what Transak can do better, and more.
What do you think about Transak?
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1.4/5All time (4 reviews)
1/5Recently (1 review)
Refused my KYC, even though I sent them my Driving license and a selfie. I contacted them, they said I was suspended from their service with no ability to appeal and no explanation as to why. Do not give companies like this any credence to survive in the crypto world. No doubt they just harvest people's data and sell it on. Complete scam.
My purchase was failed on the 24th - no one contacted me, instead they suspended my account, did not reply to my initial email to check what is going on about the purchase and waited for me to send a second email more than a day later to just inform me that the account is suspended. No proactiveness what so ever, no information, no one emailed me even an automatic message to check if everything is ok, if they have any sort of concerns abbout the transaction or bank or about the security, whatever. No such thing happened. And now on top of their not responsiveness, lack of proactive behavior, they say the account is suspended and ask me if I am satisfied with the service. Really? I will not rest until I receive some kind of an explanation, until I have mhy account back and an actual human being instead of a half filled macro explains to me what happened and how do we make it better!
Never ever ❌TRANSAK❌! I have already made use of TRANSAK several times in the context of trades and crypto systems. Suddenly I had to go through a new KYC process when making a purchase. This was then released a short time later as confirmed and approved. But only to revoke it 20 minutes later and irrevocably block my complete profile. The explanations, according to customer support.. a joke! Absolutely incomprehensible, even though Transak has caused me more problems in the past than I have for them. In some cases they froze payments for 14 days or did not ensure that the recipient received them. The company is certainly close to exhaustion. Everything always went clean and smooth with the payment from my side. So dear people, just avoid this form of payment! This is absolutely not recommended and, in the worst case, unintentionally causes bad PR!❌
Does not recommend this product
I have only used them twice and both were a nightmare, my bank have sent payment to them and they have proved this, but Transak are not interested in looking into it and completely ignore all requests for help. It isn't worth the hassle or the phone calls to your bank trying to get the money back
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