Launched this week
Supafax
Email-native assistant that learns how you work
298 followers
Email-native assistant that learns how you work
298 followers
Supafax is an email-native assistant that learns how you work and prioritizes your inbox, drafts replies, and schedules meetings end-to-end.
Does it learn tone per-contact? I write very differently to my team vs investors, and most tools flatten that into one voice
Supafax
@franklin_lacroix Hey Franklin, yup it will draft according to each contact by examining previous emails, sends going forward + what it knows ab them publicly!
Supafax
@franklin_lacroix @mahendrakerr the magic of it is that it will know how you write to each individual contact and adjust the tone, style, brevity, syntax to match exactly how you've written to each person in the past.
Once Supafax starts drafting replies on your behalf, is there a confidence threshold where it holds back and just flags the email for you instead of drafting, or does it always attempt a draft even early on when it barely knows your voice yet?
Supafax
@inescastillo Hey Ines, yeah absolutely it'll only draft if it thinks you would respond to the person reaching out! So it'll examine past convos with them, who they are to you, the context of the thread etc. The confidence threshold usually shows up with an accompanying label for less important emails. We like for eg: FYI, marketing, noise, cold email etc.
Supafax
@inescastillo @mahendrakerr the great thing is it should work right out of the box in matching your voice because it can learn from your previous sent emails. Over time it does improve though to more closely match your style and when you choose to reply:)
Love the promise of this and will certainly give it a shot - intrigued what you think you've cracked that all the others before (Superhuman, Fyxer...) have failed to. And I do consider they have failed!
Supafax
@lachlan_dgc Cheers Lachlan! We thought about this a lot couple of things 1) no new client - think this is where Superhuman fails, 90% of the market uses Outlook + Gmail and don't wanna change. 2) no workflow products, agents instead - Fyxer does 2 things u largely can't configure, Supafax has remit to do everything and anything you can do in email with complex workflows and whatever logic you want in natural language 3) interface should be like emailing a colleague - it reaches out to u when it needs ur input and if you need it all you have to do is @Supafax in body / cc and itll handle whatever u want. This is how people delegate to other people today and agents shouldn't change that. 4) privacy first - we don't store anything, no email data nothing. We sorta use your inbox as the agent's operating system!
Supafax
@lachlan_dgc @mahendrakerr thanks for this Lachlan! Would love to get your thoughts on it too:) Like Rohan said, I think the main thing here is that in being so opinionated about how email should be done, many others have failed in the past because they can't flex to unique requirements. The tricky thing is not making something overly complex and bloated in trying to cater to everyone. I think being agent-first lets us fit in both worlds!
Supafax
@priyatharshini_c it should follow the decisions you made in previous responses! It is definitely aware of important matters and crucially will never send an email without your explicit approval.
@anton_muratov That explicit-approval step is reassuring, especially for anything legal or financial. Learning from past decisions instead of treating every email the same is the right call. Good luck with the launch!
Supafax
Thank you!
The approval step before sending feels like the right safety net. What I'm curious about is what happens after a mistake slips through anyway. Say an email goes out with the wrong tone or misses some context. Does Supafax learn from that automatically, or does the user have to explicitly correct it? Congrats on the launch!
Supafax
@jared_salois Hey Jared pretty much yeah if you send out an email w/ a mistake then correct it in a follow up or the recipient does or u directly let Supafax know it'll learn and won't mess up in the future!
This is amazing. I love the ZDR policy because my biggest worry with other email tools is that it reads and stores something confidential. How do you make sure it doesn't mark an important email as cold inbound spam?
Supafax
@evan_rankin Cheers Evan! Well it'll be able to look up if the person is cold (never sent anything to u) + it'll get the intent behind the message as it pertains to you! So if you've talked w/ this person before or if they're reputable and it's something important it'll get flagged correctly! Supafax will also periodically review it's interpretation of flagging with you to keep itself smart.
Swetrix
Very cool and innovative product! And I love that I don't need to download yet another custom client to use it.
Are you planning on supporting other email providers in future? Or supporting IMAP / SMTP connections so that it would work with anything?
Supafax
@andriiro Thanks so much Andrii! Definitely in the future not on the roadmap yet have to nab all the Gmail and Outlook users first haha