Hey Product Hunt community! I’m excited to introduce SLA Guard—a tool built specifically for Shopify merchants who want to elevate their customer service and never let an important support ticket slip through the cracks. Why we built SLA Guard As e-commerce stores scale, response times often lag—especially during peak seasons or sales events. Missed support SLAs directly lead to frustrated buyers, canceled orders, and negative reviews. Most existing SLA tools are either built exclusively for enterprise helpdesks or are far too complex and expensive for independent merchants. We wanted to change that by building a streamlined, native Shopify solution that keeps your support team accountable and alerts you before response times breach. Key Features Real-Time SLA Tracking: Monitor first-response and resolution times across all customer queries. Smart Threshold Alerts: Get instant alerts (via email/Slack) before an SLA breaches so your team can prioritize urgent tickets. Merchant Analytics: Easy-to-read dashboards showing team performance trends and support bottlenecks. Seamless Shopify Integration: Installs in minutes right inside your Shopify admin. We’d love your feedback! We’re constantly iterating based on real seller feedback. Whether you run a Shopify store, work in customer success, or just love e-commerce tech, I’d love to hear your thoughts: What SLA metrics matter most to your store? What integrations would make your support workflow seamless? Check out the app here: https://apps.shopify.com/sla-guard Thank you so much for your support, and I’ll be here all day answering your questions and hanging out in the comments!

Forum Threads

p/sla-guard

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2d ago

Never miss a Shopify order fulfillment deadline

Shopify merchants: How do you keep track of fulfillment deadlines?

When orders start coming in, it's easy for fulfillment deadlines to slip through the cracks especially when you're managing multiple orders at once.

I'm building SLA Guard to help Shopify merchants track paid orders against their fulfillment SLA deadlines and identify orders that need attention.

I'd love to hear from Shopify store owners:

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SLA Guard Fulfillment Alerts for Shopify

Track paid orders against your fulfillment SLA hours.

Track paid orders against your fulfillment SLA hours.

Forum Threads

Never miss a Shopify order fulfillment deadline

Forum Threads

Never miss a Shopify order fulfillment deadline