No doubt the app and the concept are outstanding, it is very creative and to come up with such a concept is a very rare sight to watch, fashion from recycled waste is a kind of revolution in the textile industry but to be very honest there are certain changes & improvements required in the app.
Overall Changes & Improvement Required in the app.
1) I personally feel as a customer, UI of the app needs to be worked upon a little bit, it should be more aesthetic, for example, your desktop website is the perfect example of aesthetics
2) I would suggest that we should work on decreasing the clutter from the menu option, as a user no one likes crowded menu options, tabs, and buttons that are tedious to use. Simple layouts and dropdowns are effective ways of improving user experience.
3) I think there is a need for Animated Transitions, I am saying this because it creates an effective and seamless flow from moving one page to another, users like to see an in-app transition whenever they complete an action.
For example – I would suggest providing users with animated tutorials so that users can understand how to complete an action.
4) In-app ‘find’ feature needs to be worked upon, for instance, I will tell you when I clicked upon the find button it took around 5-10 seconds to open then afterward when I opened the subsection like belts, skirts, trousers, jacket, etc. it also took few seconds to open, such obstacles hamper the intuition of the app and will lead to user’s frustration.
5) While using the app I felt that the app is a little bit bland & boring to use, there must be an introduction to game mechanics, such as leader board systems and award features that might make the app more engaging and vastly improve the User Experience of the app.
6) I genuinely feel there should be an In-app Chat Bot system. These bots are effective & help in resolving 90% of the customer service issues, this way your representative can focus on more complex problems while chatbots take care of the simpler or repeating questions.
7) Last but not least, there should be an easily accessible function of ‘Feedback’ in the app. A great way of getting feedback or if you want specific questions to be answered, in this case, surveys are a great tool.
Questions to be put up in the survey -:
· What new feature would you like to see in the next update?
· What do you think about the [new feature ] we just released?
· How likely are you to recommend this app to a friend?
