SafetyWing

Global health insurance for nomads, expats & remote workers

3.6•59 reviews•

894 followers

Global health insurance for nomads, expats & remote workers

3.6•59 reviews•

894 followers

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Remote workforce tools

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Travel Insurance

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Health Insurance

Nomad Insurance: travel medical insurance for unexpected injuries and illnesses during your travels. Flexible coverage in 175+ countries. Nomad Health: fully-equipped health insurance for nomads, expats and remote workers. Remote Health: global health insurance to cover your employees and contractors worldwide under one plan, regardless of where they live

SafetyWing Reviews

The community submitted 59 reviews to tell us what they like about SafetyWing, what SafetyWing can do better, and more.

3.6

Based on 59 reviews

Review SafetyWing?

Reviewers are sharply split on SafetyWing. Many say signup, dashboard, chat support, and routine reimbursements are easy and fast, with some claims approved the same day or within a few days, especially for straightforward travel or employer-provided coverage. But the strongest negative reviews describe the opposite when stakes are high: long delays, repeated document requests, vague denials, trouble reaching emergency support, and disputes over pre-existing conditions, renewals, or payment handling. The broad theme is convenience upfront, but uneven trust when serious claims or edge cases arise.

+56

Summarized with AI

Pros

fast claim processing (10)

easy to use (6)

excellent customer support (6)

nomad insurance (4)

quick reimbursement (4)

intuitive user interface (3)

affordable pricing (2)

global coverage (2)

Cons

poor communication (5)

complex claim process (4)

inconsistent claim handling (4)

slow claim processing (4)

unfair claim denial (4)

unprofessional service (3)

unethical practices (2)

Pros

Cons

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Reviews

All Reviews

Most Informative

Founder Reviews (7)

Other Reviews (52)

•1 review

I have had SafetyWing insurance for over two years under the impression that it’s a great traveling insurance for nomads at a great cost. Yet now I’ve noticed when I’ve had an emergency, all they do is decline your claims even if you’re in the emergency room of a hospital and need dire care. All their response team says is to pay and I will get reimbursed, yet when I first got the insurance they said that you can get a guarantee of payment through the insurance or they can bill directly with the hospital if it’s an emergency situation and they have all the proper paperwork - that has all been a lie. My claims from the emergency room have been declined and they say they will reimburse me. The purpose of having insurance is in case of an emergency, if you do not have the funds, the insurance will take care of you and you are taken care of and receive the medical care needed. I am opening up a lawsuit in america with them under false pretenses and have canceled my insurance and gotten new insurance through a provider that actually cares about their insured. I am extremely disappointed and cannot warn people enough about this scam of a insurance that I’ve spent two years paying for nothing!

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3 views3yr ago

•1 review

Where do I start..... It has been such a phenomenal experience from the very beginning getting to know the SafetyWing team! As a company, we were in quite the dilemma. We wanted to provide all our team members medical insurance, yet no insurance company we spoke to was willing to cover our team members in different countries. So as a company that encourages remote working, how do we provide this necessity to our team? Well the journey was difficult. As many people probably know, insurance companies are constantly working against you, making it increasingly difficult to utilize their services, especially if you are a startup. Enter SafetyWing. We stumbled upon SafetyWing through Remote, and to be honest, we were skeptical. An insurance company that covers all our team members, worldwide, with great benefits, an easy to use platform AND at a low cost. Impossible. We had our first interaction with Ashley, and what can I say more than what a pleasure. Ashley was incredibly patient with us. She did a fantastic job answering all our questions and making sure we had ALL the information (definitely not what we expected from an insurance company). I mean, we sent her pages of questions after meticulously reading all the terms and conditions and she immediately got back to us with all the answers. It became clear that this was our best option, and we decided to proceed. Enter Katie. Katie is one of those very rare individuals who consistently makes any interaction fun and positive. Every. Single. Time. She got us quickly set up, made sure everyone was set up on the dashboard (which, might I mention, is awesome) and scheduled a town hall with the whole team going over every single benefit and procedure. I even receive an email every once in a while from her to check in which I think is such an awesome way to build rapport between us and ensure a positive relationship moving forward. All these interactions made us way more comfortable with what they were offering, as their culture totally aligned with ours. I also got to meet Lona who was awesome to chat with, and hearing her talk about how they maintain 100% retention was an inspiration. She made it clear that they really care about their team and I will definitely be stealing some of her methods :) Overall, it has become very evident that the whole team at SafetyWing is comprised of incredible people, who are trying to change one of the toughest industries. I commend them for that, and we will be very happy to continue this relationship for the foreseeable future. If you haven't contacted them already, you are losing time.

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1 view3yr ago

•1 review

I got sick unexpectedly while traveling in Greece and I didn’t know how to deal with the paperwork to go into the Emergency room. I just called SafetyWing on Skype and they explained what I had to do. I felt so relieved to have signed up for this travel Insurance when I started my solo travel journey in Europe last year! I was welcomed, tested and given medicine in the hospital without paying a dime. I only had to provide my insurance ID. I strongly recommend Safetywing to Digital Nomads and to those traveling abroad for a long period of time. It’s the most affordable-high quality Travel insurance I’ve found

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1 view3yr ago

•1 review

I am with SafetyWings pretty much since day one. And even if claim handling is very time consuming and communication pretty often a pain in the ass I supported the idea of the product. But today I found out about the biggest lack in their policy which makes it a total no go. As one might know you need to renew your policy once a year - means each policy is valid for max 12 months. I thought this is just to adjust the monthly rates based on once ages but this is not the idea behind it. The reason for the yearly renewal is that this is how they try to avoid to pay for longer treatment or expensive claims. Imagine the following: You will have a bigger accident in month 11 of your 12 months membership. Initial hospital treatment will be covered by SafetyWing. But the hospital is scheduling your necessary surgery in months 13 (or to be more detailed in month 1 after the renewal of your policy). And imagine the treatment is a bit more complicated and expensive and the injury will need another 6 months to heal. In this case SafetyWing will pay exactly NIL, ZERO, NOTHING. Why? Because the renewal of your policy is considered as a NEW policy under their fine print and the accident that happened in your OLD policy is excluded from the new one as it is a "pre-existing condition". Imagine the situation that you have a longer treatment let's say because of a serious illness like cancer. They will stop their payments the day your original policy will expire and there is nothing you can do against it.

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3 views3yr ago

•1 review

BE CAREFUL.. I have been a SafetyWing customer for 2 years. The first claim I had was for an emergency room visit due to a dislocated shoulder. The claim was reimbursed, but my doctor also recommended I get surgery. Well, today I got an email from SafetyWing that said my policy was terminated. They sent me an email Sunday (which I didn't read until Monday) that said my payment failed. And if the payment is not successful by Sunday (that is, the same day the email was sent), then my policy would be cancelled. So you get exactly 0 days notice before they terminate your policy. 0 Days notice. Let's just hope if that happens, you've already gotten all the procedures recommended to you by a doctor. Because once that policy is terminated, you now have a pre-exisiting condition and no other insurance company will cover the procedure...

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3 views3yr ago

•1 review

Great customer support, my questions are always answered within minutes. I started using Nomad Insurance in 2019 and felt relieved I didn't have to pay upfront for months of policies nor list out all the countries I planned on going to. As a full-time nomad, I don't know where I'll travel next nor how long I'll be away for. This is the only insurance that I felt understood my lifestyle and the need for flexibility. Highly recommend using them

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3 views4yr ago

•1 review

I've been using Safety Wing (Remote Health plan) for over 4 years and it's the best company perk we have. The claim system is easy and smooth and the reimbursement comes back quickly. You get the best care when you are sick and in need, but it also helps you take care of your general health with complementary therapies!

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1 view2yr ago

•1 review

SCAM SCAM SCAM!!! BEWARE!!!! When you read all the reviews of people on here and other places saying that this company refuses to pay claims … BELIEVE THEM! I have been a customer of SafteyWing for many years and Ive never made a claim before. I had a medical situation arise out of the blue and had to seek medical treatment. It was a legitimate claim and 100% fell within the boundaries of the policy. I submitted the claim and it was denied... the reason was given that they do not support pre-existing or chronic conditions. My situation was neither pre-existing, nor chronic. It literally arose overnight and was gone within 3 weeks. I had a medical report and an MRI from a surgeon. They also wrote on their rejection reply to me … “In an ideal world we would pay every single claim. In the real world, paying every claim would result in extremely expensive insurance”. In an ideal world, an insurance company would honor their terms and conditions… but they did not. To add to this, I filed an appeal and had to chase them up about it after nearly a month to which they told me they didn’t have it and can I please submit the claim again. I took the time out of my busy day to go through the whole process again and re-submit the claim, only to be told it didn’t come through (even though I have a signed document from them saying they received it)… but that it didn’t really matter anyway because they were still going to deny it and if I wanted to file another appeal I could do so in 6 months. They have no intention of ever honoring the agreement. They will find any excuse they can to not pay your claim… even if it IS 100% legitimate. DO NOT TRUST THIS COMPANY! I wish I had listened to all the people I saw writing about what a scam they were. I will never use them again. BUYER BEWARE!

What needs improvement

poor communication (5)unfair claim denial (4)inconsistent claim handling (4)complex claim process (4)pre-existing condition exclusions (1)

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11 views1yr ago

•1 review

Having gone about as a solo traveler for the past month, Nomad Insurance has secured peace of mind in my psyche. This included wide-ranging coverage of the profile, such as health, travel, and gear insurance. More so, the easy online policy setup process and transparent pricing with no hidden fees gave me peace of mind. I had to ask a few questions so far. Their customer service was very responsive and they gave me detailed answers. However, I didn't need to make a claim, which gave me extra confidence in the fact that they offer real-time claim processing. They understood well the travel requirements of digital nomads and solo travelers. I did feel safe the whole time traveling and would recommend it to anyone who needs reliable and flexible insurance coverage. Thanks, Nomad Insurance, for a great experience!

What's great

responsive customer service (1)transparent pricing (1)flexible coverage (1)easy policy setup (1)fast claim processing (10)coverage for digital nomads (1)

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1 view2yr ago

•1 review

I wanted to share some positive feedback about our experience with SafetyWing insurance, which has been offered by our remote-only company for approximately two years now. Personally, I have found it to be incredibly convenient and reassuring to have this coverage, especially considering the nature of our remote work. One of the standout features for me has been the ability to easily request refunds from anywhere in the world. While I haven't encountered any urgent situations that required immediate assistance, knowing that I have the safety net of SafetyWing to protect my health and well-being provides a significant sense of relief. Overall, I've been very pleased with the level of coverage and the convenience of accessing support when needed. It's certainly been a valuable asset in ensuring peace of mind while working remotely.

What's great

easy to use (6)global coverage (2)nomad insurance (4)quick reimbursement (4)

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2 views2yr ago