Cindee Tabares

I have had SafetyWing insurance for over two years under the impression that it’s a great traveling insurance for nomads at a great cost. Yet now I’ve noticed when I’ve had an emergency, all they do is decline your claims even if you’re in the emergency room of a hospital and need dire care. All their response team says is to pay and I will get reimbursed, yet when I first got the insurance they said that you can get a guarantee of payment through the insurance or they can bill directly with the hospital if it’s an emergency situation and they have all the proper paperwork - that has all been a lie. My claims from the emergency room have been declined and they say they will reimburse me. The purpose of having insurance is in case of an emergency, if you do not have the funds, the insurance will take care of you and you are taken care of and receive the medical care needed. I am opening up a lawsuit in america with them under false pretenses and have canceled my insurance and gotten new insurance through a provider that actually cares about their insured. I am extremely disappointed and cannot warn people enough about this scam of a insurance that I’ve spent two years paying for nothing!