Roby Helpdesk

Refreshingly simple helpdesk for internal support

3 followers

Refreshingly simple helpdesk for internal support

3 followers

Meet Roby - a refreshingly simple alternative to complex ticketing systems for companies that are looking to streamline internal support. Submit, resolve, and automate IT issues, HR questions, or any internal requests without leaving Slack or Microsoft Teams.

Launch tags:Productivity•Messaging•Robots

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Voistory

Cool idea and definitely needed. How would you compare your product to internally built options by companies, for example an AccessBot that integrates with Slack?

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6yr ago

Roby Helpdesk

Maker

@cindy_berman Hi, Cindy! Roby has full ticketing features built-in in Slack or Teams, so companies don't have to manage overly complex software. All the requests from different channels (DM, channel posts, email) consolidate to Slack or Teams and can be managed from there. This eliminates the need for companies to educate their support team on how to use entirely new systems and reduces the barriers of adoption. Also, Roby has unique advanced features! Our add-ons integrate with your other business systems to automatically resolve every type of ticket, like HVAC, meeting rooms, lighting, and more.

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6yr ago

Voistory

@danielle_kay Thanks for the follow up! Interesting to see that is can solve every type of ticket too!

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6yr ago

This is a pretty useful app! Very simple to use! I can manage/send tasks with my teams very easy, and it helps me to achieve the goal gradually. Also, they provide their own customized emoji that's pretty interesting!

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6yr ago

Roby Helpdesk

Maker

Thanks for the feedback @arrantien! So glad you like the emojis! Our designer is 🔥

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6yr ago

Roby Helpdesk

Maker

Hey Product Hunters, I‘m Jay, the CEO & Founder of Roby! Roby is not just another ticketing system! We’ve heard from countless companies that delivering fast, reliable internal support processes are a top priority but current ticket management systems are overly complex and often lead to a disjointed experience for employees and support teams. That’s why we created Roby to make managing your helpdesk intuitive and enjoyable. Submitting a request is as simple as typing a message. From there, tickets can be edited, prioritized, assigned, and updated directly in Slack or Teams. We are all about making life as easy as possible for support teams, which is why we built our app to have advanced automation capabilities. As you close tickets, simply click a button and Roby will learn from your responses to automatically resolve similar requests in the future. Roby has a dedicated following among internal IT, HR, and facilities teams at companies of all sizes. We’ve also seen our app used by consultants to offer external support for clients and in shared channels. I'd love to hear your feedback and would be happy to answer any questions!

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6yr ago

This product is awesome! As a Director of BI, I have been through my fare share of ticketing systems (from simple to super complex) and this is BY FAR the easiest and most efficient I have encountered. Super simple to implement, and very easy to onboard to. Plus, the little Roby emoji is so cute!

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6yr ago

Roby Helpdesk

Maker

@mlew12345 Thank you!

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6yr ago

Cool idea - wish my previous Fortune 500 employer would have had this! I always dreaded submitting an IT ticket because systems were always changing and process was unclear.

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6yr ago

Roby Helpdesk

Maker

@mollie_fleury Our goal is to keep things simple and intuitive :) Would love for you to try it out and let us know how it compares to your previous experience!

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6yr ago

NextHop

Seems like a great tool! I've worked with a large organization that tracks IT issues on Slack, and imagine this would be very helpful for that area of their business operations. I'll pass along as a recommendation

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6yr ago

Roby Helpdesk

Maker

@tess_fairbanks Thank you!! We appreciate the support :)

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6yr ago