Riley

Riley

MailChimp for SMS

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Riley is a personal assistant and customer relationship management solution for real estate professionals.
This is the 5th launch from Riley. View more

Riley

MailChimp for SMS. Dashboard and API for triggering SMS.

Dashboard and API for triggering SMS. No credit card needed, no contracts. Free for first 500 messages.

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Riley gallery image
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Riley gallery image
Riley gallery image
Launch tags:Web App•Productivity•API
Launch Team
AppSignal
AppSignal
Built for dev teams, not Fortune 500s.
Promoted

What do you think? …

Guillaume Bardet
100DaysOfAI Challenge
Congrats on the launch, it seems interesting and well executed! Curious to know how you feel about spammers using the platform? Are you guys watching this and removing access if it needs to be?
Daniel Ahmadizadeh
Riley
Maker
@guillaumebardet We actually got hit with a spammer in the first few weeks! To mitigate against it, we're getting alerted via slack of each text in a campaign that is going out. This has helped both with reviewing to make sure all campaigns are legitimate but also offer users feedback on how they can improve their campaigns. Not a permanent solution to address spam but since the volume of campaigns daily is still small, this helps for now. Thanks for the question!
Guillaume Bardet
100DaysOfAI Challenge
@danthevc That sounds like a good solution for now, glad you guys are paying attention to it. Wishing you both the best with this project!
Daniel Ahmadizadeh
Riley
Maker
@guillaumebardet Thanks man! If you have any feedback for the site and/or product, I'm all ears. :) Have an awesome rest of the week.
Nigel Figueiredo
Can you give me a one sentence, on why to use your product vs Twilio?
Daniel Ahmadizadeh
Riley
Maker
@nigelfig Sure thing! Thanks for the question, Nigel. In one sentence: Riley allows you to, unlike Twilio, easily create drip campaigns for different types of leads and a dashboard to reply back to them. In more than one sentence: Twilio is a great product, we think, for developers to trigger SMS into their applications workflow. We use them to fire off the texts within Riley as a matter of fact! We have a web and mobile dashboard to make it easier to continue to engage and organize the leads. Is that helpful? Thanks!
Daniel Ahmadizadeh
Riley
Maker
Hi ProductHunt family! :) 7 YC applications, a YC batch, huge growth, a raise, high churn, and we're here! The evolution continues. We're posting on ProductHunt today to test a hypothesis: Are small businesses and startups engaging with new and existing customers effectively enough? Are leads and tasks falling through the cracks? The problem that we have noticed is that automated messaging, without human intervention at the right times, gives minimal return. Example: If a lead replies to an email or a text, or calls your company, what is their journey? We're still trying to validate this thing so pumped to get your raw feedback! Our bigger vision is to build tools that will help small businesses and startups to guide their users towards the "happy paths". The road to acquiring them, to activation, to retention, revenue (they gotta pay yo!) and all the way to referral. Cool stat: We use our own product to cold drip SMS 400 real estate agents daily (to get them to use our product) and within the first hour of the text getting sent, we get over 100 replies! Of those, about 30 are interested to use our product (and this required almost no sales effort!). We're now starting to add logic to automatically categorize the replies and rules to auto-respond to certain replies. We also sent SMS to users who did not become "activated" users (AKA never created a campaign). We texted 295 users and +35% responded within the first hour and we were able to get over half of them to become activated that day. How can a small business or startup provide exceptionally personalized touchpoints throughout the customer journey across different "happy paths" as they scale? We're starting with SMS and keeping the product agnostic in terms of which part of the funnel you are looking to optimize for. Giving teams superpowers to handle more customers, at the right times, with less management overhead is a goal of ours. Rather than the linear growth of your sales team, what if one rep could do the work of 10? Rip us apart. Let us know what you think and I'll be 1000% transparent right back. :)
Shreyaa Ratra
@danthevc Hi Daniel, Big fan of YC companies :) Do you target only real estate and SaaS companies as of now ?
Daniel Ahmadizadeh
Riley
Maker
@shreyaa_ratra Hi Shreyaa! Thanks for the question. As of now, we're candidly still figuring out what industries find the most value of SMS. Our thought is that companies that target consumers (anything from a restaurant to a SAAS company that is in the insurance space) will be potential good fits. However, we have seen a few requests for SMS triggers for reminders to pay, surveys, etc. so still figuring it out. Hoping to use this ProductHunt release to learn as much as we can! Any applications that come to mind?
Kevin Henry
Accountable
@danthevc I feel like you should already know this, but you should certainly disclose to potential customers that in order to send automated texts like this you are required by law (TCPA) to have written consent opt in to receive text messages. It seems like if you are using it yourself to cold message realtors in a drip campaign as you call it (which sounds automated to me) then you are violating the Telephone Consumer Protection Act (TCPA).
Daniel Ahmadizadeh
Riley
Maker
@kevinleehenry Thanks for the feedback! Will make things more transparent and all the best with your SMS venture as well.
Anna Martirosyan
Congratulations on the launch! It seems like a great product!
Daniel Ahmadizadeh
Riley
Maker
@anna_martirosyan Thank you for the kind words!
Ryan Bednar
Contentedge
What have you learned about targeting real estate companies as customers?
Daniel Ahmadizadeh
Riley
Maker
@ryanbed Individual agents are not a good market to focus on. We've learned that over 80% of them stop being full time agents within 3yrs of getting their licenses. Teams, particularly those with greater than 10 agents, with high ad spends are a good niche. Overall though, they have incredibly fragmented workflows.
Ryan Bednar
Contentedge
@danthevc Super interesting! Thanks for the reply and good luck!
Riley Walz
Hopscotch
Nice name! 😃Also interested to see how you've pivoted from an SMS apartment search engine to actually sending texts as a service. Cheers!
Daniel Ahmadizadeh
Riley
Maker
@w Thanks, Riley! Your name rocks (though our Riley was named after Steph Curry's daughter, Riley Curry!). Will make a quick video to go into the evolution of the business in more depth. :)
Riley Walz
Hopscotch
@danthevc Cool! Also just noticed a mistake on your landing page, on the phone iPhone conversation at the top right of the page, shouldn't the name be Mike not Jane? Otherwise she'd be texting herself... :)
Daniel Ahmadizadeh
Riley
Maker
@w Ah great catch! Will fix. :) Excited to see what you're working on as well! High school and grinding - love it!
Evelyn Yu
It looks like a cool and useful tool. Wish this tool existed when I was managing a 5000-people event.... Evelyn from Jobalaya
Daniel Ahmadizadeh
Riley
Maker
@evelynyu Hi Evelyn! Thanks a lot for the comment. How would you have envisioned using us for an event at that size? What was the pain or frustrating part of connecting with the attendees?
Evelyn Yu
@danthevc Hi! So our team was hosting a running event, in which a lot of the attendees were first-time runner. We did send out reminder email periodically before the event, but I think it would be super helpful to text the final reminder in the morning of the event day. (The event started at 6am so I think a lot of them didn't check emails in the morning and ended up forgetting to bring some stuff required for the event. I think texting serves better when it comes to remind them to bring stuff at the last minute).
Daniel Ahmadizadeh
Riley
Maker
@evelynyu That's really cool and helpful! Thanks, Evelyn. So sounds like it would have been great as a one-time SMS. Not something that would be super recurring.
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