Retentive

Make help docs searchable in your product in 8 minutes

7 followers

Make help docs searchable in your product in 8 minutes

7 followers

Make your help docs searchable in your product. Users adopt faster, you get rich insights on what they were actually struggling with. Fewer tickets too! https://retentive.io/product-hunt 8 minute setup. Integrates with your help center.

Free

Launch tags:User Experience•Search•Maker Tools

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Retentive

Maker

👋 Hi Product Hunt! Pumped to be launching Retentive's beta to you all! Modern life has so many options. Take software as an example: you have 80+ logins, and that’s just for work. You’re open to trying new tools, but if you get stuck, you’ll take only a few seconds to try and find the answer before giving up and moving onto something else. Your best bet is usually Google. That’s because existing help solutions in product don’t surface the right help content. So your users are trained to leave to Google. And each visit to Google is a lost opportunity to learn from that user and better serve them moving forward. After months of learning from amazing SaaS companies that built help search in-house, we’re pumped to democratize those learnings and unveil Retentive to you all! Teams use Retentive to: 👀 Get 3x more views on the help content they’ve already invested in ℹ️ Reduce repetitive support tickets by increasing self-resolution 📝 Get granular reporting on what help resources are and aren’t working 🗣️ Tag multiple phrasings of the same search to the right help resource with no code There’s plenty more in our feature pipeline, including deeper ticketing and chat integrations. Also, pairing search insights with who is making them. Is it a free user, or the admin of a top 20 revenue account? Stay tuned - customer data platform integrations will supercharge the insights you're getting! Starting today, you can use our beta for free at https://retentive.io/product-hunt! We’ll launch paid features later this year but there will always be a free version :) Very pumped to hear what resonates most with you. What should we build next? Thank you for helping us build the best product for your and your users!

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4yr ago

Thursday

@amay_sheth Seems really helpful, congrats on launching Retentive :)

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4yr ago

@amay_sheth Congrats! Can't wait to check it out

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4yr ago

Verbz

@amay_sheth Congrats Amay, looks awesome!

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4yr ago

Flat

Congrats, Amay! Customer here and I have to say Retentive is great. Set up was super easy, and I love that my customers get faster access to our support docs. I also get an awesome data set to continue to make my product & customer support experience better. If anyone is trying product led growth I highly recommend checking out Retentive.

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4yr ago

Retentive

Maker

@harrisonjohnson appreciate the continued feedback and thank you for your support!

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4yr ago

Driveway

Been using Retentive for about a month and have been super impressed by the product and the team. Integration took a few minutes and since setting it up, we've been able to deliver better support experiences while also understanding our users better. Win-win-win. 🙌

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4yr ago

Retentive

Maker

@schillydog love the handle! Thank you again for being a customer :)

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4yr ago

Fillout.com

Congrats on the launch! This is awesome - a great way to bring together all the bits of information that can help your customers use your product (and provide actionable insights on top for sales + support)

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4yr ago

Retentive

Maker

@dominicwhyte thank you! Excited to unveil the insights layer to the PH community in a future launch!

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4yr ago

Definitely super useful for any SaaS product which has any nested functionality. Will use this for future products!

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4yr ago

Retentive

Maker

@arjun_mishra interesting - by nested functionality do you mean multiple clicks to get through some flow? i.e. adding users? Thanks for your feedback!

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4yr ago

@amay_sheth Yup! just any functionality which isn't super easy to grasp, i.e even an google sheets filter

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4yr ago

Retentive

Maker

@arjun_mishra Gotcha - helpful context, thank you! Will be sure to frame it that way moving forward.

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4yr ago

An Inaccurate History of Advertising

This looks very smart. Smoothing out friction and keeping users attention and trust when they're struggling to understand something is crucial move. And the insight gained from user queries feels like it would be more a valuable and authentic look at what users really want (or want changed). Definitely keeping this in mind - thanks for building Retentive !

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4yr ago

Retentive

Maker

@andrew_hickey_1 thank you for the kind words! Very interested in what you're working on the audience research side - you up for connecting? Will ping you directly!

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4yr ago

I'm currently building a platform in the Sales space, and have been looking for something to understanding what my users are searching for -- both in terms of what I need to build next and how I can provide more automated support. Hope to start utilizing the search insights from Retentive soon!

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4yr ago

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