Productlane is a lightning-fast, AI-native customer support tool with a customer portal, public roadmap, and Changelog that‘s built exclusively on Linear. Handle live chat, Slack, and email in a single inbox with a 50ms UI and turn every conversation into Linear issues without duplicating work.
The community submitted 6 reviews to tell
us what they like about Productlane, what Productlane can do better, and
more.
5.0
Based on 6 reviews
Review Productlane?
Productlane is highly praised for its intuitive UI and UX, making it effective for tracking feature requests and publishing changelogs, as noted by the makers of Flightcontrol. The platform is also valued for managing public roadmaps and release notes, as highlighted by the makers of Schematic. Users appreciate its seamless integration with Linear and its ability to streamline customer feedback processes, enabling teams to prioritize features efficiently. Overall, Productlane is recognized for its simplicity and rapid feature development.
+2
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Been using Productlane at Francis for the past year.
First, Productlane has enabled our team to work with customer feedback in ways that we would previously not dare to dream about! The speed at which we can review feedback when developing new features and use it to guide our own product roadmap is incredibly satisfying.
Second, the speed at which these guys develop new features is crazy! Productlane is truly one of those products, where you feel like the team behind is reading your mind!
Along with Superhuman, Productlane is THE tool i recommend to every startup team i know. Whether you're just getting started and need to collect initial research, or an established company wanting to improve your product, Productlane is the tool for you!
What's great
customer feedback management (3)fast feature development (1)
Congrats on the launch! It's great to see a product like Productlane. While customer support primarily focuses on external users, it’s equally important for internal processes too. Has your team considered how Productlane could streamline the transition when a customer issue turns out to be a legitimate feature request or bug? Specifically, will there be future integrations with project management platforms like Jira or Trello to quickly create tasks for such cases?
Productlane