Polar had previously reviewed and approved my interior image generation service, which uses my own models and equipment. Payments accumulated in my account, but I had not yet received any payout.
After a large payment for access to my separate language-learning platform, Polar offboarded my organization with immediate effect. That platform offers textbooks and content we created, lessons, and learning games, with AI voice and chat features supporting the learning experience.
The offboarding email cited a category-wide change regarding AI image and video generation, disabled new payments and subscription renewals, and stated that remaining funds would be held for 120 days from the last successful payment, subject to liabilities and fees. Around $1,110 is now held, and I have still never received a payout.
I understand that policies can change. But approving a product, accepting customer payments, and then shutting down the organization without a transition period before the first payout is a deeply frustrating experience. Polar needs clearer communication, a review of the different products affected, and a fairer transition and fund-release process. I cannot recommend it based on my experience.
