Reviewers mostly see Pipedrive as a simple, visual CRM that sales teams adopt quickly. They repeatedly praise the clean pipeline view, intuitive drag-and-drop stages, easy lead follow-up, and useful integrations, with one founder of PipedriveSheets highlighting its flexible API for Google Sheets sync. The main criticism is that it can feel limited as teams grow: reporting, forecasting, automation, collaboration controls, and some marketing features are seen as weaker or dependent on workarounds. Support feedback is mixed, with one longtime user reporting a very poor recent experience.

Summarized with AI

Pros

responsive support (3)

activity-based selling (2)

lead management (2)

sales team usability (2)

Cons

limited marketing features (2)

Pros

Cons

LightfieldAI-native CRM that builds itself and does work for you

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Reviews

All Reviews

Most Informative

•4 reviews

Having a positive experience with the pipeline view, it's suitable for activity-based selling, especially with a medium high volume of leads. Users find the insights function valuable when they can create their own dashboards. However, collaboration is not so good due to complex visibility, and it doesn't work as smoothly as desired.

What's great

custom dashboards (1)pipeline view (1)activity-based selling (2)

What needs improvement

complex visibility (1)

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4 views3yr ago

used Pipedrive to build PipedriveSheets

•2 reviews

I chose Pipedrive because it keeps sales pipeline management simple and visual while still being powerful enough for growing teams. It strikes a balance between usability and flexibility, and its API ecosystem makes building seamless Google Sheets workflows and two-way sync features possible.

Alternatives Considered

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6mo ago

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