Pipedrive Reviews

Reviewers mostly see Pipedrive as an easy, visual CRM that sales teams actually adopt, with strong lead tracking, follow-up, customizable dashboards, and useful flexibility for small to mid-sized teams. Several also praise integrations, and the maker of PipedriveSheets specifically highlights its usable API for Google Sheets workflows and two-way sync. The main complaints are weaker collaboration, slowdowns as more features were added, and gaps in marketing automation. Support gets mixed feedback: some call it responsive, while one long-time customer reports a serious account and billing dispute handled poorly.