Nimbia
AI screen-sharing calls for user onboarding
323 followers
AI screen-sharing calls for user onboarding
323 followers
Nimbia is an AI that does screen-sharing calls to onboard and train new users of software products. It speaks, listens, and can actually click on the user's screen, so it can be truly helpful. The very first company using Nimbia is growing 40% faster because of it. When they ran an A/B test against their previous onboarding solution, Nimbia delivered 1.4X higher week-one activation and trial-to-paid conversion.
Vocably (a language-learning tool)
Joris 💪 Super cool product, man!
Nimbia
@sneas ❤️
Kilo Code
Getting closer and closer to Her
(the movie)
Great work, Joris!
Jonno, what a clean and beautiful design 🩵
I've given so many product demos over screenshare to small contractors, always walking the customer through it themselves while I explained stuff live. Obviously it converted way better than without, but it ate up a lot of my time.
At the same time, I valued the personal contact. Those calls gave me a ton of feedback on the product itself: hearing what people actually get stuck on, the words they use for their problem, stuff you'd never get from a support ticket.
Nimbia takes that call off your plate, which is great. Curious though how you're handling that feedback loop. When the AI runs the call instead of me, how do I still get that "oh interesting, they always struggle here" insight? Feels like that's the hardest part to replace.
Nimbia
@steuijt Nothing beats live calls with the actual founders! But we mine feedback of course through the transcripts and call recordings.
Congrats, been waiting to see this ship! The use case I keep comin back to is field teams who barely touch software: site foremen, crop managers, hotel floor staff. What does activation actually look like for someone like that? Does a manager roll it out for the team, or does each user have to set it up themselves?
Nimbia
@evelien_hoeben It's indeed built specifically for applications that have a lot of non-tech-savvy users (i.e. "normal people" ;-)) so this should be a huge help to them. The people managing the software platforms decide which of their users get Nimbia's help. Traditionally they would only manually help the "top 10%" of their customers (i.e. the companies paying them the most amount of money). So only those 10% would get human help from Customer Success. Then the majority of their customers would just get sent a link to their self-service docs, even though those people would get the same product as the top 10%. That means the 90% would struggle a lot more with actually getting value out of the product. So they're much more likely to get frustrated and even stop using it (early user churn is generally between 60 and 80%).
We're trying to solve that problem, by giving all users the super patient, empathic help that they deserve!
Really like the shift from showing users what to do to actually helping them do it - most onboarding tools still assume users will patiently follow tours and docs. Curious how you think about the point where Nimbia should step in versus letting the user explore on their own - is there any control over when the AI proactively intervenes versus waiting for the user to ask for help?