The community submitted 133 reviews to tell
us what they like about Loops, what Loops can do better, and
more.
4.9
Based on 133 reviews
Review Loops?
Reviewers mostly see Loops as a simple, fast email tool that works especially well for SaaS teams handling both marketing and transactional emails. They repeatedly praise the clean interface, quick setup, smooth editing, solid docs, responsive support, and developer-friendly API and integrations. Several say it replaces clunkier tools while staying lightweight. The main criticism is that simplicity can feel limiting: some users want deeper features, report a buggy editor, missing undo, confusing navigation, or note it is less useful outside SaaS.
+130
Summarized with AI
Pros
Cons
LightfieldAI-native CRM that builds itself and does work for you
Loops is so easy to setup and design – everything is intuitive, and it was really easy to get our first automation running. Also, you can tie opens to HubSpot. While the product is still relatively early, it has all of the features we need for an early-stage company.
What's great
user-friendly interface (21)fast setup (13)automation features (14)integration with third-party services (5)
We use Loops for all our application emails, including post-onboarding messages, newsletter blasts, and more. Their APIs are great to work with and we love their Stripe integration, which allows us to easily send new users welcome messages right after they sign up.
What's great
API integration (2)developer friendly (12)transactional email support (19)marketing email support (22)integration with third-party services (5)
It was super simple to get started, scales well and have high deliverability. Never had as high open rates as we currently have, compared across several companies we've worked at. We've been using Sendgrid and Intercom up until then.
What's great
simplicity (30)high deliverability (2)high open rates (1)
Great! Loops is really a comprehensive service for marketing and transactional email campaigns. I was impressed by your extensive functionality and found the pre-designed templates in the dashboard particularly useful. These templates are invaluable for those starting their company journey and needing basic email sequences. However, I wish there was more detailed information about the functionality provided on the website. Nonetheless, I hope you continue to update and expand your offerings, as your service has great potential. Best of luck to you with your future endeavors in promotion!
What's great
pre-designed templates (2)transactional email support (19)marketing email support (22)
Sending emails should be easy, but it's not. At Fern, we use Loops for our investor updates, product updates, and new user welcome automation. The Slack-based customer support makes me a long-term fan.
What's great
excellent customer service (4)automation features (14)
Made emailing so much easier to maintain by non-technical folks. Would love i18n and actual "loops" within the conditional rendering hehe, but other than that, its really amazing.
I bookmarked Loops.so almost a year ago to bootstrap the endless ideas I'm finally getting out the door. Honestly could have setup the waitlist last year. This feels like a no brainer. Simplicity, clean UX, caring about the finer details like fine wine is what developer products are all about. Using this has been pure joy! Oh and the docs are exquisite. 🎉🎉💌
I bookmarked Loops.so almost a year ago to bootstrap the endless ideas I'm finally getting out the door. Honestly could have setup the waitlist last year. This feels like a no brainer. Simplicity, clean UX, caring about the finer details like fine wine is what developer products are all about. Using this has been pure joy! Oh and the docs are exquisite..
As a long-time customer I'm super excited for this, I've been using Loops for close to a year already. So amazed by how much the team has been building during this period.
I use it for automation, transactions and marketing, and its all working really great.
Keep up the hard work and congratulations on the launch.
What's great
automation features (14)transactional email support (19)marketing email support (22)
Loops is easy to use and its design is simply delightful. I am not super technical and found this way more accessible than other platforms I've tried (SendGrid and Mailchimp). I haven't explored Loops' full capabilities yet but would highly recommend to early stage founders to get started managing email addresses.
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