Kyte

Unlock the freedom to go places

2.8•11 reviews•

17 followers

Unlock the freedom to go places

2.8•11 reviews•

17 followers

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Kyte delivers cars on demand for any trip longer than a rideshare.

Kyte Reviews

The community submitted 11 reviews to tell us what they like about Kyte, what Kyte can do better, and more.

2.8

Based on 11 reviews

Review Kyte?

Kyte receives mixed reviews, with users praising its convenience and competitive pricing, especially in areas like San Francisco and Portland. Customers appreciate the prompt drop-off and pick-up service, as well as the condition of the cars. However, many users report significant issues with customer service, citing unresponsiveness and last-minute cancellations. Technical problems with the website and app are also common complaints. While some find the service reliable and cost-effective, others are frustrated by operational inefficiencies and lack of support.

Summarized with AI

Pros

competitive pricing (5)

prompt drop off and pick up (5)

clean cars (3)

Cons

poor customer service (5)

ID verification issues (2)

no airport service (2)

unreliable booking (2)

website and app issues (2)

Pros

Cons

Reviews

Most Informative

Founder Reviews (1)

Other Reviews (10)

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•1 review

I used Kyte during a weekend and it couldn't have been better. I received the car outside my apartment building as expected, the car was great and the return was seamless as well. Usually, I spend a couple of hours trying to get a car from a hertz location, but not this time. On top of that, the price was super convenient. You can tell that they are still growing and they have a couple of things to improve in terms of the features that their app offers, but the overall service and concept are super convenient. I don't think I will rent from an old rental car company again.

What's great

competitive pricing (5)prompt drop off and pick up (5)

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1 view3yr ago

•1 review

I was very skeptical about using Kyte for the first time. The price, which was about half of the other quoters I received, seemed just to good to be true. However, I tried it and was very happy that I did. The instructions for pickup were clear (just 1 block from the airport) and handoff was easy. The car was almost brand new with 5000 miles on it. The handoff was not quite as easy as it was at the major train/bus station in San Francisco, and we decided to Uber to the airport rather than haul our luggage on the train. They told us not to bother filling it up with gas, and the amount they charged was no more than we would have paid. Another thing, because of a family emergency I had to change the pickup dates a couple of times and they worked with me without any problems. Overall it was a great experience and I wouldn't hesitate to use them again.

What's great

competitive pricing (5)prompt drop off and pick up (5)clean cars (3)flexible booking changes (1)

What needs improvement

no airport service (2)

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4yr ago

•1 review

We rented a small SUV from Kyte for 3 days in Portland. Pickup and drop off were both smooth and on time, with courteous "surfers". Car was relatively new. When we had a question we were able to get it answered over text message and chat. Plus it was cheaper than a rental car from Costco Travel! They can't do drop off or pickup at the airport (at least in Portland they can't) but that was fine for our use case. Overall a very good experience.

•1 review

0 stars - I booked a reservation about a month ago. They cancelled my reservation 10 hours before pick up. They simply said they overbooked. I thought I would give them a try but honestly it was a big mistake. I advise you guys to go with a better company. These ppl don’t care about their work ethic’s. They simply sell out on you and don’t offer a real solution. I don’t really like leaving negative comments but I also like to help others when I can.

What needs improvement

poor customer service (5)unreliable booking (2)

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2yr ago