Dustin Coates

Dustin Coates

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Internet Person
92 points
Kyte
•1 review
I likewise was excited to use Kyte. Car rentals are a stodgy business and could use some upending. Plus, prices looked competitive even in not the lowest. And yet… the service was impossible to use. The system sent me through hurdle after hurdle before the grand reveal: my account was declined. Why? How could I fix the issue? Customer service wasn't telling. Even if you were able to pass the velvet rope, I'm not sure I'd recommend the service. The options are lacking (e.g. you can't book a child seat) and maybe traditional car rental isn't that bad after all.

What's great

competitive pricing (5)

What needs improvement

poor customer service (5)unreliable booking (2)ID verification issues (2)