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judged.systems
The judgment API platform for support systems.
8 followers
The judgment API platform for support systems.
8 followers
Support systems call judged.systems when a ticket needs a judgment. The helpdesk stays the system of record. You send the ticket. A pack defines the questions: queue, urgency, refund request, policy risk. Back comes a choice and its probabilities, a score on a rubric, or the probability a statement is true. Your thresholds return accept or review. A failed call stays in review. The ticket is redacted first. The evaluation is stored as it happened. A label on a miss leaves it untouched.
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Hey, Iām Oleksandr š . I built judged.systems.
A ticket comes back as a choice and its probabilities, a score on a rubric, or the probability a statement is true. Your thresholds turn that into accept or review. A failed call stays in review.
A published pack is frozen. A label on a miss does not rewrite the evaluation.
Where would you refuse to let a rule auto-accept?