Support systems call judged.systems when a ticket needs a judgment. The helpdesk stays the system of record.
You send the ticket. A pack defines the questions: queue, urgency, refund request, policy risk. Back comes a choice and its probabilities, a score on a rubric, or the probability a statement is true. Your thresholds return accept or review. A failed call stays in review.
The ticket is redacted first. The evaluation is stored as it happened. A label on a miss leaves it untouched.
