InstaSupport.io

Hi everyone, I’m Jeroen, the solo indie developer behind InstaSupport.

Over the past year I’ve been building this from scratch with my partner Sofi cheering me on and our dachshund Lilly reminding me to take breaks. I created InstaSupport because I kept running into the same problem: every time someone had a question, bug report, or idea, it got lost in email threads, Slack messages, or spreadsheets. I wanted a way for anyone to just send a support request instantly. No logins, no setup, no ticketing clutter.

What it is
InstaSupport lets anyone create a help request in seconds and share a unique link with the right person or team. It’s great for customer questions, beta feedback, or internal IT or project support—anywhere you want structured communication without requiring signups.
On the public side, anyone can open a support request quickly, attach context like screenshots or messages, and share a link.

On the team side, you get a clean inbox where you can manage, assign, and reply to requests together. You can brand it, view simple analytics, and it always looks professional. There’s no InstaSupport branding inside the product.

It’s free during beta, and the core “create a request, share a link, get help” flow will always stay free.

How it’s built
Backend: Ruby on Rails (API), PostgreSQL, GraphQL
Frontend: Next.js 14, React 18, Apollo Client, TailwindCSS

Who it’s for
Indie developers and small startups who want to support users without setting up a big ticketing system.
Teams who need a lightweight shared inbox to manage inbound questions or bugs.
Anyone who wants to collect and track feedback in one place without friction.
What I’d love your feedback on

Since this is a solo build, I really value early thoughts and honest opinions.

- Does “Create a help request, share a link, get help” make sense instantly?
- Would you submit a support request without creating an account? What would help it feel safe and trustworthy?
- Are “assignments, branded forms, and analytics” enough for small teams, or what feels missing?
- The embeddable widget is nearly done. What would make you add it to your site?
- The beta is free, with a Pro version coming soon. What would you expect from Pro versus Free?
- Any rough edges or small delights you noticed while trying it out?
- For privacy, what reassures you when sending logs or screenshots?

Any feedback, screenshots, or short notes about what worked and what didn’t are deeply appreciated. I’ll be around all day responding to comments and learning from your experiences.

Thank you for reading and for taking a look at something made with care by one indie developer trying to make support a little easier for everyone.