Inbify

Use SMS to privately and effectively manage customer needs

2 followers

Use SMS to privately and effectively manage customer needs

2 followers

Visit website

Launch tags:Customer Communication•Tech

Launch Team

Tines The single, secure environment for agents, apps, and automations.

Promoted

Shelfie

Great idea for connecting businesses with a huge part of the population the tech industry tends to ignore. What are some other business use cases you see in the future for your product?

Report

10yr ago

Inbify

Maker

Hi @cjacosta, Some of our customers are using it for marketing, room service, sales and orders, and for online B2C can be used as an option to replace live chats.

Report

10yr ago

Interesting idea. Could be applied for different B2C purposes. I see that you're from PR. Are most of your users from the island?

Report

10yr ago

Inbify

Maker

@juangmrtz Hi, yes some of our customers are in the food, hospitality, health, car services and e commerce industries. Yes we do are from PR.

Report

10yr ago

Startup TV

Hunter

Real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over SMS and MMS.

Report

10yr ago

Very cool idea, especially for emerging markets. I wonder if made sense to expand this to a platform like Twitter DMs or Messenger, where you can go beyond text to get more insights from customers using NPS or CSAT.

Report

10yr ago

Inbify

Maker

Hi @miguelrios, yes we are integrating with other services soon, and we are almost done with the NPS functionality.

Report

10yr ago

SMS? http://gph.is/22yAX6n

Report

10yr ago

@obaidr For developing markets and some segments SMS usage exceeds WhatsApp or any other web-based real-time messaging app. It also caters for areas that don't have good data coverage.

Report

10yr ago

@jamiequackers I agree with you on both points, but: - Would someone with a only limited web access use such a tool and would the limited access not also hit the company who offers the service? If the access to a good internet connection is permanently bad, why would a shop owner want to use an online tool to manage its customers feedback? - Is the affinity to web services is high enough when people don't even use whatsapp which basically is equivalent to using a smartphone? I lived in India for some time and I can tell you that those who don't use whatsapp have no smartphone, no PC and no internet at all. Everybody with a smartphone uses whatsapp, even the farmers on the field. This was my perception from India because 2G coverage is given at almost any place where you have mobile coverage.

Report

10yr ago

@obaidr I'm a Brit, hence talking about our geography here. We have vast swathes of the country where GSM is just about doable, but 2G/3G is non-existent. Generally we have wired broadband that is fast enough in those locations (2-3MBps). The majority of those over 40 outside the technology professions (sweeping generalisation based on my own experience only) use SMS/MMS and calls and have never heard of let alone use WhatsApp

Report

10yr ago

Inbify

Maker

Hi @obaidr, SMS still the most used communication channel these days, that's why companies like twilio keep growing. I invite you to open an account a try it out it's much more than business/customer communication.

Report

10yr ago