@blovgren We pair agents with products they are comfortable supporting and we train them. We pass on the tough cases to your internal engineers but that's typically only about 5-10% of the cases. And as we learn more about how your company and product operate, we can handle more and more. So for now, we probably can't debug an ion drive unless Liz gets on the line, but we could probably do most things associated with a hardware or software product, depending.
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