Highlight

See and act on your webapp's issues and interactions

23 followers

See and act on your webapp's issues and interactions

23 followers

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Customer support tools

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Issue tracking software

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User research

Highlight keeps your web app stable and your customers happy! With pixel-perfect session replay, you'll get full visibility into the issues and interactions that are slowing down your users. For Product Hunt users, we're gifting 2 weeks of Highlight for free!

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Launch tags:User Experience•Developer Tools•Tech

Launch Team

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This is an awesome utility! This seems like it could be wrapped into an analytics tool as well. Do you guys have any plans for that, or are you focusing solely on debugging?

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4yr ago

Highlight

Maker

@hankbreckenrid1 Hey Hank! We have some analytics features right now and plan on shipping more in the future. Having a high-level view of what's going on in your app certainly helps with debugging. We also have integrations with Mixpanel and Amplitude right now as a stop gap for analytical use cases. https://docs.highlight.run/ampli...

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4yr ago

Highlight

Maker

@hankbreckenrid1 👋, we'll be focusing on the debugging use case in the short term, but feel free to share more thoughts on where you see we could go!

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4yr ago

YarpBot

So what sort of dependence on Cookies does Highlight have? Tried to check the docs but didn't see anything and was curious what sort of cookie banner / consent implications there were with using Highlight.

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4yr ago

Highlight

Maker

@zwlovoy Hey Zac! Thanks for checking out Highlight. We don't use any cookies. Your right that our docs are lacking in this area. We'll get some docs up soon!

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4yr ago

YarpBot

@johnphamous Great to know, definitely makes this interesting then! 1 additional question, let's say your on the free plan and you go viral or something for a day and then go over your session count for the free plan. Does Highlight just stop recording sessions till next month or do you get locked out till you get a paid plan?

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4yr ago

Highlight

Maker

@zwlovoy That's a great situation to be in! We're pretty permissive on these things. Highlight will keep recording even after hitting the free tier limit. We do this to accomodate situations like this. To be able to view them, all you have to do is upgrade. After upgrading, all the previously locked sessions will be viewable. On the paid tiers, if you pass the tier's max, we'll switch you to usage-based pricing for the number of sessions over the tier's max.

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4yr ago

Formaloo

Very nice, congrats! How large is the script added to the website? Some services really slow the pages

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4yr ago

Highlight

Maker

@farokh_shahabi Howdy, thanks! The script is super small and won't affect your page speed or performance; we have more docs on it here: https://docs.highlight.run/perfo... Check us out!

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4yr ago

Hey ?makers, Congrats on the launch! 🚀 Can you share with the community what helps Highlight stand out?

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4yr ago

Highlight

Maker

@anna_voronina148 Hey Anna, thanks for commenting. We're a session replay tool that gives developers what they've been missing to debug errors. While we have lots of folks on product that use Highlight, when an issue happens, its super useful to have developer tooling around these sessions to better understand the context behind the errors!

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4yr ago

Bonjour App for Zoom

Looks interesting! We use fullstory to do this, it allows product people to ping tech people on issues. Will check the pricing to see how cheaper than fullstory it is! @podoman why would i switch from FS to Highlight?

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4yr ago

Highlight

Maker

@benjamin_grandfond2 Hey, thanks for asking! Fullstory only takes you so far with their session replay for debugging things that go wrong, and they seem to be focusing more and more on product analytics. Highlight is likely cheaper if you're a startup (and free for 4 months), but more importantly, we're very focused on making sure bugs are fixed faster. Are comments features is much more mature and we have quite a lot customers that have switched over! Give us a shot!

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4yr ago

YarpBot

One additional question does Highlight support webcomponent-based UIs in addition to React based ones (in my case our site's lit based)?

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4yr ago

Highlight

Maker

@zwlovoy Highlight is framework-agnostic. We even support jQuery and Backbone 😉 There are some rough edges around the shadow DOM though. If you run into any we'd be happy to debug those issues.

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4yr ago

YarpBot

@johnphamous That explains it then as lit is shadow DOM based. Thanks for the info!

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4yr ago

Highlight

Maker

Howdy Product Hunters; excited to finally be launching Highlight today 🟪 🙂. We built Highlight because we constantly found ourselves flooded with errors and support tickets with very little context on WHY these issues were happening. To make things worse, the only way to reproduce these errors was to ask other people to send screenshots, videos, etc., which was never a good use of our time. At the same time, the more product-oriented folks on our team wished that they could better understand UX flows and user frustrations without having to do user interviews if they weren't necessary. Highlight addresses these pain points by giving teams reproducibility out of the box! Our platform is installable with a single javascript snippet and makes user sessions super easy to search for! For our customers, when an error or support ticket shows up in their inbox, they know exactly where to start debugging 😉. Among the core features detailed above, here's a rundown of what we offer: ✅ High-fidelity session replay. ✅ Alerts for New Users, Rage Clicks, Track Properties, and much more. ✅ A first-class slack integration. ✅ Incredibly fast and thorough search capabilities. ✅ And coming soon: Live session viewing, Backend Error monitoring, and much more! We're focusing on session replay and monitoring today, but we see ourselves building out a whole suite of debugging tooling to help teams find and fix issues faster! Super excited for the Product Hunt community to take a look at what we're up to; please share feedback, questions, and comment on what you think. For the holidays, we're gifting Product Hunt users 4 months of Highlight for free.

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4yr ago

@podoman good

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4yr ago

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