Highlight

Howdy Product Hunters; excited to finally be launching Highlight today 🟪 🙂. We built Highlight because we constantly found ourselves flooded with errors and support tickets with very little context on WHY these issues were happening. To make things worse, the only way to reproduce these errors was to ask other people to send screenshots, videos, etc., which was never a good use of our time. At the same time, the more product-oriented folks on our team wished that they could better understand UX flows and user frustrations without having to do user interviews if they weren't necessary. Highlight addresses these pain points by giving teams reproducibility out of the box! Our platform is installable with a single javascript snippet and makes user sessions super easy to search for! For our customers, when an error or support ticket shows up in their inbox, they know exactly where to start debugging 😉. Among the core features detailed above, here's a rundown of what we offer: ✅ High-fidelity session replay. ✅ Alerts for New Users, Rage Clicks, Track Properties, and much more. ✅ A first-class slack integration. ✅ Incredibly fast and thorough search capabilities. ✅ And coming soon: Live session viewing, Backend Error monitoring, and much more! We're focusing on session replay and monitoring today, but we see ourselves building out a whole suite of debugging tooling to help teams find and fix issues faster! Super excited for the Product Hunt community to take a look at what we're up to; please share feedback, questions, and comment on what you think. For the holidays, we're gifting Product Hunt users 4 months of Highlight for free.

Hey Hunters! Highlight is a tool I wish I had as a frontend/product engineer. I hated the time spent tracking down repro steps, especially for those gnarly bugs. Highlight gives me the full picture of what's going on from the frontend to the backend all in a single place. I'm super excited for y'all to check out Highlight. If y'all run into any bugs, I'll definitely be using Highlight to help fix them.

So cool! One question: is this GDPR compliant? :)

We've been using Highlight since its very early days. We first started using it as a cheaper alternative to FullStory but it's been great to see the product evolve over the past few months into something much more useful - that helps blend the customer experience with debugging tools. Next.js support is also a big plus!

We've been using Highlight at Basedash for the last year and it's grown into a core part of our workflow. We watch sessions together every Wednesday and always find ways to improve our product. I also use it all the time for trying to solve user issues and better design new features. Also, in the time we've been using it, they've made a ton of improvements and added features that competitors in the space don't have. It's continually gotten faster, cleaner, and easier to use. I see big things in the future for this product and the team making it is exceptional. Pumped to be an early adopter and rooting for their success.

I want to take the time to congratulate Jay, John, and the Highlight team. We have been using Highlight at District Zero since early days. As an avid user of behavioral analytic tools like Google, Mixpanel, Kochava, etc. - I was immediately drawn to the privacy/data redacted feature on highlight. This allows us to enhance our user experience without compromising user privacy. Another great feature is the slack alerts. We use this feature to stay updated on power user sessions, real-time UX bugs, and new user acquisition. At first we had all alerts on- but then optimized. Finally, and most importantly, John and Jay are super responsive and go above and beyond for support. The product is always growing. This is a smart team and I believe you will enjoy trusting them. Great work team! All the best from District Zero.

We've been using Cohere for a while now and it has definitively helped us solve issues, this option looks much better for the developer though, giving specific instructions on how the issue was caused instead of just following what you're seeing in the screen. Not to mention the comment functionality. Overall, a very interesting approach in a very cramped sector, best of luck!