Launching today
Ferndesk is a complete help center with an agent that checks every article against your product, catches what changed, and drafts the fixes for you.
Hypership requests
Completed requests earn points that count toward today's rank.
Hooks in sdk when routing to human support
FERA-012Shipped+50
Changelog widget
FERA-014Shipped+100
Show the source change behind each suggested article update
FERA-015Shipped+50
Add something ridiculous and joyful
FERA-008Shipped+50
Allow locking the AI widget to a set of sections
FERA-003Shipped+100
"Simplify/prioritize article collections" audit/manual trigger
FERA-006Shipped+50
Display the source and certainty of recommended documentation changes
FERA-007Shipped+50
PR Authors
FERA-001Shipped+100
Support defining multiple agents widgets
FERA-004Shipped+50
I wish emails sent from the ferndesk widget did not lose line breaks.
FERA-002Shipped+50
Shipped requests add points to today's rank.Shipping points +650
Senja
Intelli
Congratulations @wilsonsquared on the Launch.
Ferndesk is a formidable help center.
Wishing you all the best with the launch.
Senja
I've been using Ferndesk at Senja since the beta and it's helped save our customer support person 100s of hours.
I fundamentally believe that most customers want to self-serve, and up-to-date docs makes that happen.
The chatbot feature also allows customers to get their questions answered using natural language.
As a result we can spend more time educating and delighting customers, and less time dealing with repeat issues.
The docs are are also beautiful.
Finally, on a personal note, as your ex-cofounder I am so happy to see you continue your journey, ship useful (and sexy looking) products, and grow as a business owner.
Atlaso
How should a team handle a feature that has merged into the codebase but is still behind a feature flag?
ClassroomIO
search inside docs would help a lot. right now i have to scroll through everything..
Love Ferndesk! Love love love. Such a quality product and fast support.
Senja
@roughike THANK YOU!!!
Working with Fern has been such a pleasant experience.
Congratulations on the launch Wilson 🚀
Senja
@chukwunedum_davidson Thanks for the support!