Very nice product. I work in a call center and we had to deal with a large number of customers on hourly basis. It was really nice product. We do offer call center services for small businesses and this app worked tremendously well. Thumbs up
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Website very thin? No "About us", no pricing info, nothing? When I tried out the demo, it worked well enough, with a Nigerian gentleman answering, who claims the company is based in the US and costs $25 a for 3 agents after the free trial. A bit more information about your operation would go a long way :)
@jvosloo Hi Johan, thanks for your feedback 😀
We're currently redesigning the site so we left just a landing page for now, more updates with better details and information should be up soon. Please do bear with us as we try to arrange things to look better.
There's a pricing page at https://extendapp.io/pricing
Also, we have people working with us remotely, including members of the team in the US and in Nigeria. Thanks for checking us out. Please feel free to write me: yinka@extendapp.io if you have any issues.
Thanks!
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@jvosloo Anything wrong with a Nigerian gentleman? Must you stereotype people and their country? I say this because I don't see you commenting on other products and tagging people as American gentleman or Indian gentleman. Stop the B.S. Focus on the product, which is great by the way.
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@extendapp@elujoba thanks for the feedback :) Like I said, the app worked well in the demo and while there are other solutions in this space, there always is something to be said for a simple, well-executed solution that is priced competitively. But the internet being the anonymous wild-west that it is, it is good for serious product makers to show that they are credible with relevant information made available around their product and team - which is the positive criticism I was going for. Someone else on here is trying to make something of the fact that I mentioned that the agent I spoke to during the demo was Nigerian, but stated the company was US-based. Well, it's abundantly clear from all the screenshots that at least part of the company operates in Nigeria... which is great! I'm proudly South African myself and so is my company. I am always delighted to see African tech startups see the light of day, plus us Africans are more than capable of producing world-changing technologies (AWS originated in Cape Town, Elon Musk is South African, etc). I wish you the best of luck with your endeavour! 😄👍
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This is freaking amazingggggg. It works great. Sound quality is great and reduces the support time it takes to have long text of chat typed out just to explain a minute detail. And I'm proud it's from Nigeria.
Thanks for all the calls guys! People from all over were calling to test it out. Super stoked from all the support and kind words from everyone. 😀
I don't think anyone on the team has been able to sleep since I posted this because lots of people calling in 😅
We've decided to give some form of discounts to users from ProductHunt, so write me if you're interested: yinka@extendapp.io ✊🏾
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Nice product and Interesting founders
Pros:
NIce to use for small businesses
Cons:
Nada
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This awesome product lets people call you directly from your website. If you sell services/products online and find it hard to manage your customer services, this is the tool to get!
Pros:
Easy to use. No phone number required. Calling service providers at no cost just got easier!
@mat_sherman Hi Matt. Thanks for your question. I don’t have full details of how Callingly works, but from what I see it appears they have a way of triggering a call to the customer’s phone number. We don’t do that, what we do is more like a Live Call, and we’ve done away with phone numbers at all. 🙂
We have further plans of allowing people integrate peer to peer calls inside their apps, for example a market place like fiverr where someone can do a voice call with a freelancer inside fiverr using Extend integration.
Nice product and Interesting founders
Pros:NIce to use for small businesses
Cons:Nada
This awesome product lets people call you directly from your website. If you sell services/products online and find it hard to manage your customer services, this is the tool to get!
Pros:Easy to use. No phone number required. Calling service providers at no cost just got easier!
Cons:None that I can see